Warehouse Operations Manager (22501)

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.

Tasks

• Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
• Plan, develop, or implement warehouse safety and security programs and activities.
• Inspect physical conditions of warehouses or equipment and order testing, maintenance, repairs, or replacements.
• Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Analyze all aspects of warehouse/forwarding logistics to determine the most cost-effective or efficient means of transporting products or supplies.
• Resolve problems concerning transportation, logistics systems, or customer issues.
• Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
• Monitor warehouse operations to ensure that staff members comply with administrative policies and procedures, safety rules, environmental policies, or government regulations.
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Monitor inventory levels of products or materials in warehouses.
• Establish or monitor specific WMS performance measurement systems.
• Monitor product processes and procedures to ensure compliance with regulatory or legal requirements.
• Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.
• Interview, select, and train warehouse and supervisory personnel.
• Advise sales and billing departments of transportation charges for customers' accounts.
• Analyze expenditures and other financial information to develop plans for increasing profits or improving services.
• Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
• Implement specific customer requirements, such as internal reporting or customized transportation metrics.
• Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
• Examine invoices and shipping manifests for conformity to tariff and customs regulations.
• Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.
• Direct inbound or outbound operations, such as transportation or warehouse activities, safety performance, and logistics quality management.
• Plan or implement improvements to internal or external systems or processes.
• Recommend acquisition of new equipment or property to increase efficiency and services.
• Review invoices, work orders, consumption reports, or demand forecasts to estimate peak performance periods and to issue work assignments.

Work Activities

• Supervise employees.
• Implement organizational process or policy changes.
• Develop safety standards, policies, or procedures.
• Inspect condition or functioning of facilities or equipment.
• Purchase materials, equipment, or other resources.
• Confer with organizational members to accomplish work activities.
• Analyze data to inform operational decisions or activities.
• Resolve customer complaints or problems.
• Develop emergency response plans or procedures.
• Document organizational or operational procedures.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Analyze records to improve efficiency.
• Monitor inventories of products or materials.
• Monitor organizational procedures to ensure proper functioning.
• Advise others on business or operational matters.
• Monitor warehouse compliance with regulations.
• Conduct employee training programs.
• Participate in Hiring of personnel.
• Interview employees, customers, or others to collect information.
• Maintain operational records.
• Develop operating strategies, plans, or procedures for strategic operations.
• Examine records to ensure compliance with policies or regulations.
• Monitor performance of warehouse team members or partners.
• Participate in review of contracts for transportation, distribution, or logistics services.
• Plan facility layouts or designs.
• Analyze forecasting data to improve business decisions.
• Approve expenditures.
• Develop operating strategies, plans, or procedures.
• Manage warehouse operations, projects, or services.

Education and Experience

Years of Experience: 5-7 Years experience with increasing levels of responsibility working directly for a 3PL / Freight Forwarding company

Education: Industry related degree and/or certification

Knowledge

Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management - Managing one's own time and the time of others.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Coordination - Adjusting actions in relation to others' actions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Abilities

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.

Speech Clarity - The ability to speak clearly so others can understand you.

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

Speech Recognition - The ability to identify and understand the speech of another person.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Tools

• Desktop computers
• Facsimile machines
• Laptop computers
• Special purpose telephones
• Multi-line telephone systems

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Warehouse management system WMS software (Deposco)
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Spreadsheet software
• Microsoft Excel and other office applications