Patient Growth & Experience Specialist

Job Description

Job Description

Patient Growth & Experience Specialist

The Joint Chiropractic – Missoula, MT
Flexible Part-Time Position

Are You Great With People, Sales, and Creating Growth?

The Joint Chiropractic – Missoula is looking for a motivated, professional, and relationship-driven Patient Growth & Experience Specialist to join our team.

This is an opportunity for someone who loves connecting with people, creating exceptional customer experiences, and helping a growing wellness clinic thrive.

We are looking for more than a front desk person. We want someone who understands customer relationships, enjoys sales conversations, and can confidently communicate the value of chiropractic care while creating a welcoming experience for every patient.

Position Overview

The Patient Growth & Experience Specialist is responsible for creating a positive first impression, building relationships with patients, supporting new patient growth, and helping improve retention and engagement.

This role works closely with our chiropractors and clinic team to ensure patients feel supported, informed, and excited about their wellness journey.

Key Responsibilities:

• Welcome patients with professionalism, energy, and genuine care.
• Create an exceptional front office experience that reflects our clinic values.
• Build relationships with new and existing patients.
• Educate patients on the benefits of chiropractic wellness care.
• Support patient conversions through confident and authentic sales conversations.
• Follow up with prospective and current patients to encourage engagement and retention.
• Manage patient communication through phone, email, text, and in-office interactions.
• Identify opportunities to improve patient satisfaction and clinic growth.
• Support scheduling, customer service, and daily clinic operations.
• Work closely with chiropractors to enhance the overall patient experience.
• Maintain a positive, upbeat environment where patients and team members feel valued.

The Ideal Candidate:

You are someone who:

• Loves working with people and building relationships.
• Has experience in sales, customer service, account management, hospitality, healthcare, or a similar relationship-driven role.
• Is confident starting conversations and creating trust.
• Understands that great customer experiences create loyal customers.
• Is a quick learner who can adapt, absorb new information, and confidently communicate our services.
• Has strong communication skills and emotional intelligence.
• Is organized, dependable, and proactive.
• Brings positive energy and professionalism to every interaction.
• Enjoys being part of a growing team and contributing to success.

Preferred Experience:

• Sales or customer relationship management.
• Client retention and follow-up.
• Healthcare, wellness, fitness, hospitality, or service-based industries.
• CRM systems and customer communication tools.
• Experience working with performance goals.

Schedule & Benefits:

• Flexible part-time hours.
• Approximately 15–25 hours per week to start.
• Professional, positive team environment.
• Opportunity to grow with a thriving wellness clinic.
• Competitive compensation based on experience.

If You Love People, Sales, and Creating Growth — We Want to Meet You.

This role is perfect for someone who enjoys being the person who makes people feel welcome, helps them make decisions, and plays an important role in building a successful clinic.