Mission Control Technician I

Job Description

Job Description

Location: Atlanta, GA

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

• Act as primary point of contact for event and incident investigations

• Actively monitor Switch infrastructure using various applications

• Detect, diagnose, and respond to a variety of alarms to ensure the remediation of events with particular attention given to procedures and special instructions

• Accurately document and track all actions and activities

• Provide input and feedback for the use and optimization of tools, processes and procedures within Switch Mission Control

• Troubleshoot, evaluate and facilitate best solutions as well as understand and execute appropriate escalation and notification procedures utilizing sound judgement

• Provide quality, timely and accurate end-to-end external support of any issues within functional area of responsibility

• Communicate effectively with internal and external customers

• Support the Datacenter Operations Facilities teams by providing technical support as needed and following procedures for maintenance and service requests

• Maintain Switch Datacenter and Mission Control Operations by following company procedures and policies to provide a safe and productive environment

• Complete assigned duties as requested. Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company

• Participate in job related training programs and meetings to continually refresh and update knowledge

• Required to work a flexible schedule according to business needs/events (to include, but not limited to nights and weekends and/or shift rotation)

• Punctual and reliable

• Ability to effectively manage deadlines

• Display strong organizational skills

• Customer service solution focus

• Efficiently interact with computing systems and proficient with computer and keyboard skill

• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism

• Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documentation/tracking incidents in the ticketing system. Must be able to accurately communicate complex issues using easy to understand terminology

• Functional understanding of electrical and mechanical systems that may be deployed in a data center environment or mission critical facility (hospital, nuclear plant). This may include electrical feeders, transformers, generators, switchgear, UPS systems, DC power systems, ATS/STS units, PDU units, air handling units, fluid coolers, and fire suppression systems

Computer Equipment and Software:

• Computer literate with an emphasis on Microsoft Office Suite

• Schneider EBO/SBO Building Management Software

Education and Experience:

Certification:

• Osha 10 – required within 6 months

• Comp TIA A+ recommended

• 2+ years of experience within the Information Technology field or related educational background which includes troubleshooting and critical path creation that leads to problem resolution as well as demonstrated ability to investigate complex events

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The data center is a 24 hour/7-day operation. This position requires the ability to work effectively under pressure and multi-task and manage multiple projects simultaneously. This person may be required to work extended hours during peak work periods. Team members will be required to communicate and relay information effectively. Work will primarily be in an office setting.

While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, operate a computer, and have specific vision abilities to include being able to accurately identify color coded alerts displayed via multiple monitoring systems, and can adjust focus while working with computers and business equipment.

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

• Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference.

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.