Traffic Management Center Operator

Traffic Management Center Operator

The purpose of this position is to improve safety and access for all modes of transportation by managing and monitoring traffic via traffic cameras and other technologies from the city's Traffic Management Center (TMC). TMC Operators are responsible for the monitoring of roadway traffic, including traffic-related incidents and special event traffic.

The ideal candidate is a technically skilled and highly attentive professional who can confidently monitor live traffic conditions and respond quickly using Intelligent Transportation Systems. This person excels at interpreting real-time information, coordinating with internal departments and regional partners, and communicating clearly during incidents, special events, or congestion. The candidate brings strong analytical abilities, experience in traffic or a related technical field, and the capacity to maintain organized logs, reports, and performance data. Someone who embodies Goodyear's core valuesadaptability, integrity, initiative, empathy, optimism, and innovationwill thrive in this role, especially in a dynamic environment that occasionally requires evening, weekend, or holiday shifts. Ultimately, the ideal TMC Operator is proactive, collaborative, and committed to enhancing safety and mobility for the traveling public.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those who possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism Innovation.

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email; please monitor your junk/spam email for communication, as it will come from a system-generated source.

Essential Functions

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Operates a variety of standard office equipment. Utilizes and enters data or information into a personal computer to prepare and review reports and drawings, perform calculations, and to communicate.
• Prepares electronic files and reports for distribution and/or mailing to other city departments and outside agencies. Meets scheduling and attendance requirements.
• Effectively communicate complex situations to professionals and the public and coordinates with other City departments and external agencies.
• Receives and monitors information on traffic incidents and conditions from multiple sources.
• Operates Intelligent Transportation Systems (ITS) field devices, including Closed-Circuit Television (CCTV) cameras, traffic signal controllers, and Dynamic Message Signs (DMS) to assist in moving vehicular traffic during periods of traffic congestion.
• Monitor system performance and generate work order reports as required.
• Perform record keeping tasks such as daily communication logs and incident reports.
• Performs other related work (including weather events) as required. This may require evening, weekend, and/or holiday shifts.

Requirements

Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Experience: Minimum three years of experience in a related field.

Certifications and Other Requirements: Valid Driver's License. IMSA Traffic Signal Field Technician Level I within one year of hire.

Reading: Work requires the ability to read state statutes, federal laws, technical reports and manuals, research papers, construction plans and specifications, correspondence, and legal documents, ordinances, and property legal descriptions at a college level.

Math: Work requires the ability to perform math calculations such as advanced level algebra, geometry, trigonometry, and calculus.

Writing: Work requires the ability to write general correspondence, memorandums, handouts, letters, and technical engineering reports at a college level.

Managerial: Has no managerial responsibility

Budget Responsibility: Has no budgetary responsibility.

Policy/Decision Making: Moderate - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts are typically reviewed prior to being finalized.

Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.

Interpersonal/Human Relations Skills: Moderate - In addition to the sharing of information, interactions at this level may also include providing advice to others outside direct reporting relationships on specific problems or general policies/procedures. In many of the interactions, contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

12 Month Objectives

1-month goals

• Attend Goodyear Employee Orientation (GEO) and complete all assignments, trainings, and meetings associated with GEO.
• Become familiar with the city's vision, mission, and core values.
• Become familiar with the city's engineering structure in general

3-month goals

• Become familiar with the Traffic Management Center and standard operating procedures
• Demonstrate basic operation of core ITS systems: CCTV cameras, traffic signal controllers, and DMS, including logging in, viewing, and propose timing plan changes in a supervised setting.
• Identify key regional partners (e.g., ADOT, County, neighboring jurisdictions/municipalities), etc. to develop a relationship with these entities.
• Build initial working relationships with key internal contacts (Traffic Engineering, Police, Fire, Streets, Communications)
• Maintain daily communication logs and incident reports for all assigned shifts

6-month goals

• Demonstrate effective communication of traffic situations to internal staff and, as needed, to the public or partner agencies (e.g., clear, timely updates to Communications, Police/Fire, or ADOT).
• Develop and present at least one brief memo summarizing outcomes from a series of timing modifications (e.g., before/after measures for a recurring congestion location or special event), including basic performance metrics such as queue length or clearance times.
• Maintain complete and well organized records (logs, incident reports, timing change summaries) that can be easily used by engineering staff for follow up analysis.

12-month goals

• Assist City Traffic Engineering with improving traffic congestion
• Function as a reliable, largely independent TMC Operator capable of managing complex traffic situations across multiple corridors during peak periods while keeping stakeholders informed.
• Demonstrate strong collaborative relationships with internal departments and external agencies, (e.g., Police, Fire, Streets, ADOT/MAG, Communications).
• Contribute to refinement of TMC standard operating procedures by drafting or updating at least one SOP (e.g., lane closure template, incident response checklist, special event plan).
• Obtain IMSA Traffic Signal Field Technician Level I certification within the required one year timeframe, coordinating with the City Traffic Engineer on any training needed.
• Exhibit consistent alignment with City core values by proactively identifying problems, proposing innovative solutions, adapting to schedule or priority changes, and modeling a positive, team oriented attitude in the TMC.