Lead Salesforce Developer

Introduction The State of Connecticut Department of Administrative Services (DAS) Bureau of Information Technology Solutions (BITS) is seeking a Lead Salesforce Developer (Information Technology Analyst 3) to oversee the maintenance and operations of Salesforce (Gov Cloud Plus) for the Department of Social Services (DSS) – Micro Apps Team. What We Can Offer You Professional growth and development opportunities. A healthy work/life balance for all employees. Position Highlights Monday – Friday, First Shift, 8:00 AM to 4:30 PM. Full‑time, 40 hours per week. Hybrid work – combination of on‑site and remote. Location: Hartford. Responsibilities Translate business requirements into Salesforce solutions, leveraging integrations. Act as the Salesforce technical expert and provide design direction to the team. Design and implement solutions following Salesforce best practices and introducing new technologies when necessary. Build and optimize dashboards, reports and visualizations (heat maps, geographic maps, drill‑downs, drill‑throughs) for IVR and contact center needs. Analyze AWS Connect, Salesforce and data streams to develop accurate analytical datasets and ensure reporting consistency across systems. Design, test and modify Salesforce integrations with contact center systems. Develop end‑to‑end Salesforce solutions, including APEX, Triggers, Lightning Web Components, Visualforce, external data integrations and middleware such as MuleSoft. Automate business processes using Process Builder, Workflows, Formulas, Flow, Assignment Rules and email alerts. Estimate work effort, determine resource needs and create schedules. Participate in peer code reviews and unit testing. Mentor and guide staff, and conduct performance appraisals. Provide application support, analyze defects, replicate and fix defects, and perform root‑cause analysis. Perform related duties as required. Minimum Qualifications Seven (7) years of experience in IT operations, programming, systems/software development, or a related field. One (1) year of that experience must involve full‑professional, complex technical support, including design, implementation and management of communications networks, WAN or mini‑computer systems, and systems applications. Preferred Qualifications Experience with Salesforce declarative development (Process Builder, Workflow Rules, Lightning App Builder). Experience with Salesforce programming (Visualforce, Lightning Web Components, Apex, SOQL, SOSL). Experience with MuleSoft and Salesforce APIs, security configuration, sharing rules and user management. Experience with Agile development, REST and SOAP APIs, OAuth, SSO, and CI/CD deployment processes. Equality, Diversity, and EEO Statement The State of Connecticut is an equal‑opportunity/affirmative‑action employer and strongly encourages applications from women, minorities, and persons with disabilities. #J-18808-Ljbffr