Collections Analyst II

Job Description

Job Description

Job Overview:

Pay Range: $19.00hr - $20.00hr

Requirement/Must Have:

• 3 5 years of experience in AR, Billing, Customer Service, or Order Management.
• Strong problem-solving and analytical skills.
• Self-motivated and able to work independently with minimal supervision.
• Professional communicator with a customer-focused mindset.
• Inquisitive, detail-oriented, and results-driven.
• Ability to collaborate effectively across multiple functions and drive issues to resolution.
• Experience in high volume environments.
• ERP Experience (Rental Result).
• CRM Experience (Salesforce).
• AR Software Experience (Emagia).
• Proficiency in Excel and Microsoft Suite.

Responsibilities:

• Work directly with customers, sales, operations, and collections teams to identify and resolve issues preventing invoice payment.
• Investigate past-due invoices and correct billing discrepancies.
• Coordinate issue resolution and partner with internal collectors to ensure timely payment of outstanding unpaid invoices.
• Collaborate with multiple departments to facilitate account resolution.

Skills:

• Accounts Receivable.
• Billing.
• Customer Service.
• Order Management.
• Problem-solving.
• Analytical skills.
• Rental Result.
• Salesforce.
• Emagia.
• Microsoft Excel.
• Microsoft Office Suite.

Qualification And Education:

• 3 5 years of experience in AR, Billing, Customer Service, or Order Management.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.