Scheduler Coordinator

Job Description

Job Description

This position is open to local candidates only.

Position Summary

The Scheduling Coordinator is responsible for coordinating appointments, schedules, staff availability, and daily operations to ensure services are delivered efficiently and on time. This position requires strong organizational skills, attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications:

High School graduate (or equivalent),

1 year recent experience as a scheduling coordinator in a home services agency or related field.

Ability multi-task and a Propensity for working with and helping people

Must have a criminal background check.

Responsibilities:

• Takes incoming referrals without delay.

• Actively works to encourage departmental growth (networking).

• Cooperates with Scheduling Manager regarding investigation of client complaints/concerns.

Remains calm, non-defensive and helpful in finding appropriate resolution.

• Cooperates regarding new processes developed to improve workflow and efficiency.

• Files all incoming documents timely and efficiently keeping all HIPAA information secured.

• Prints and distributes weekly accurate schedules.

• Reports staff who service clients outside the scheduled times without notification to the office.

• Receives and follows up on faxes received from answering service each morning.

• Takes and gives report from/to On-Call each morning.

• Reports all complaints and/or problems related to off hour issues (answering service) or On-call.

• Participates in the QA Committee & orientation process as requested.

• Cooperates with Scheduling Manager regarding scheduling projects as designated by the

Administrator to improve internal scheduling processes.

• Other duties as assigned.

• Opens all staff requests within 48 hours of receipt.

• Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.

• Enforces the Agency’s disciplinary process without prejudice or discrimination.

• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the

client caseload as quickly as possible relative to the event’s occurrence.

• Submits written time requests 2 weeks or more in advance of planned time off.

• Other duties as assigned.

Preferred Skills

Experience with scheduling or workforce management software i.e. Alora Plus/CareConnect.

Experience coordinating multiple employees, appointments, or locations.

Ability to work independently while also collaborating effectively with a team.

Strong follow-up skills and reliability.

Flexibility to accommodate changing business needs.

Functional Abilities:

Carry bundles upstairs weighing up to 10 pounds.

Must be able to stoop and bend.

Must be able to hear and effectively communicate in English.