Systems Engineer

Job Description

Job Description

A Day in the Life of a Systems EngineerAs a Systems Engineer, you'll start your day by monitoring the health, performance, and security of First Onsite's technology environment across AWS and Azure. You'll serve as a key escalation resource for the Service Desk and Infrastructure teams, troubleshooting complex technical issues and helping keep critical systems reliable and available. You'll work with cloud-native technologies, including AWS Lambda serverless applications, containerized workloads, and managed database services such as Amazon RDS and PostgreSQL.Throughout the day, you'll design, deploy, and manage cloud infrastructure while partnering closely with development teams to build scalable and reliable solutions. You'll champion Infrastructure-as-Code practices using Terraform and AWS CloudFormation and collaborate through GitHub to support development and deployment efforts. You'll also maintain strong monitoring and observability across environments, proactively identifying potential issues and using system insights to improve performance, reliability, and overall user experience.You'll also play an important role in strengthening First Onsite's security, compliance, and IT service management practices. You'll manage Microsoft 365 and Microsoft Entra ID, support security and compliance initiatives, and oversee the organization's ServiceNow ITSM environment. You'll help lead incident management and change control while continuously looking for opportunities to improve technology, processes, and operations. Every day, your work will combine advanced technical expertise, proactive problem-solving, and collaboration to help build a secure, resilient, and innovative technology environment.Responsibilities:Provide escalation support to the Service Desk and vendor partners for technical issuesStay current on Office 365 and other platform updates, recommending feature adoption to enhance workflowsMonitor and improve security and compliance across Office 365, Azure, ServiceNow, RingCentral, and other systemsDeploy, configure, and maintain Windows Servers, Active Directory, and cloud environments (Azure/AWS)Manage and develop knowledge bases, ITSM platforms (ServiceNow), and infrastructure integration projectsOwn and resolve incidents, changes, problems, and system migrations, ensuring high performance and reliabilityAssess, implement, and maintain new technologies, automation tools, and patch/security updatesTrain and coach IT team members on processes, procedures, and best practicesAdminister VOIP, collaboration, and communication platforms, ensuring scalability and maintainabilityDesign, deploy, and manage cloud infrastructure across AWS and Azure using Infrastructure-as-Code tools (Terraform, AWS CloudFormation)Lead and Execute M365 tenant-to-tenant email and data migrations; integrate infrastructure systems and SaaS applications into the M365 ecosystemExperience & Education:6+ years designing, implementing, and supporting complex systems and enterprise infrastructure4+ years managing Microsoft Windows Server, virtualization, Azure, M365, Active Directory, and Azure AD4+ years migrating emails, files, and systems between M365 tenants and on-premises to cloud solutions2+ years administering ITIL-based ticketing systems and Microsoft Endpoint Manager for OS, patching, and software deploymentBachelor's degree in Computer Science, Information Systems, or equivalent experienceITIL Foundation certification, preferredAWS Certified Solutions Architect, SysOps Administrator, or equivalent AWS certification, preferredMicrosoft Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305) certification, preferredHashiCorp Terraform Associate certification, preferredExperience with containerization (Docker, Kubernetes, Amazon ECS/EKS), preferredFamiliarity with DevSecOps practices and cloud security frameworks (AWS Well-Architected, CIS Benchmarks), preferredFirst Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.

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