Field Services Engineer - Multiple Locations Available

Job Description

Field Service Engineer

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Locations Open: We have openings in several cities! You can join our team in Reno , NV; or Phoenix , AZ.

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Travel: Driving to customer sites in your designated city (one of the above cities) 75% of the time. When not onsite with customers you will work remotely.

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POSITION SUMMARY:

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Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.

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KEY RESPONSIBILITIES:

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Equipment Installation & Commissioning:

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• Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.
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• Execute system retrofits, upgrades, and custom equipment modifications.
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Technical Support & Troubleshooting

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• Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
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• Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
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• Collaborate with Company's technical teams to escalate and resolve advanced engineering issues.
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Customer Training & Support:

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• Deliver structured operator and maintenance training for customer personnel.
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• Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.
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Documentation & Reporting:

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• Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
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• Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.
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Collaboration & Communication:

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• Serve as a technical liaison between customers and Company engineering departments.
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• Communicate effectively with both technical and non-technical stakeholders.
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QUALIFICATIONS & BACKGROUND:

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EDUCATION & EXPERIENCE

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• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred
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• Experience with SMT (Surface Mount Technology) equipment strongly preferred
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• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.
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TECH SKILLS

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• Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
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• Solid understanding of Windows-based operating systems, software installation, and system configuration.
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• Familiarity with networking concepts and modern computing applications.
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SOFT SKILLS

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• Strong problem-solving abilities with a customer-first mindset.
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• Ability to work independently with minimal supervision while thriving in a team environment.
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• Excellent communication and interpersonal skills.
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• Must be able to drive in your city (up to 75%), with all travel costs covered by the company.
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• Must use your own vehicle (you will be reimbursed for all mileage driven).
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