Sr Mobile Expert, Bilingual | Spanish or Chinese

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits including stock grants, 401(k), and money coaching. Job Overview Sr Mobile Expert, Bilingual is a skilled expert delivering best‑in‑class customer service in our Experience stores. They solve all customer needs from research to resolution using new systems and tools, collaborate with Customer Service and Engineering, and provide ongoing development in a team‑based culture. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction using in‑store systems and digital tools. Completes ongoing training to stay current and act as SME in all things T‑Mobile. Consistently leverages digital tools in interactions and onboarding. Works collaboratively to build and contribute to a culture of sales and service. Education and Work Experience High School Diploma/GED (Required) Retail: 12+ months. Neighborhood Mobile Expert (Preferred) Care: Elite Expert, Account Care (Preferred) Care: Elite Expert, Technical Care (Preferred) Knowledge, Skills and Abilities Communication (Required) Critical Thinking (Required) Customer Service (Required) Multitasking (Required) Product Knowledge (Required) Sales (Required) Task Management (Required) Teamwork Orientation (Required) Troubleshooting (Required) Must be fluent in English and Spanish OR Chinese (Required) At least 18 years of age Legally authorized to work in the United States Travel No travel required. DOT Regulated No. Pay Hourly Base Pay: $34.00 Annualized Incentive Target: $7,200. Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Benefits Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, disability coverages, commuter and transit programs, pet insurance, and discounts on mobile service and home internet. Eligible employees can also receive an annual stock grant. Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. For reasonable accommodation requests, please email View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr T-Mobile