Administrative Support Assistant (Office Automation)

Duties Assist the Group Practice Manager (GPM) with the development, implementation, and tracking of short-range and long-range goals. Monitor the team's business plan performance through statistical analysis of workload, population demand, and team operations. Use databases to pull standardized reports, analyze basic data, and provide recommendations and information to the team leader, GPM, and Executive Staff. Analyze resource utilization, customer satisfaction, team synergy, and coding accuracy and timeliness. Use a variety of process improvement, automation, and staff/space allocation techniques from guidelines to enhance services and team performance. Work along with Military Treatment Facility (MTF) Patient Advocate to address patient concerns related to access to team's medical care. Coordinate with the Referral Management Center to ensure patient specialty appointments are scheduled and results received by appropriate Primary Care Manager (PCM).