Inside Sales Representative

Job Summary The Inside Sales Representative role at Insulfoam is a revenue‑focused sales position responsible for managing quote execution, quote follow‑up, and outbound customer engagement within an assigned region. This role serves as a selling extension of the field sales team by supporting quoting activities, owning assigned customer accounts, and ensuring timely follow‑up and closure of all quotations. The Inside Sales Representative plays a critical role in driving responsiveness, improving quote‑to‑win conversion, and generating incremental volume through proactive customer engagement, while maintaining close alignment with territory sales representatives. This is a sales role with direct accountability for commercial outcomes — not a customer service or order‑entry position. The position is performed Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional overnight or weekend hours as required. Limited occasional travel may be required, primarily for sales meetings, training, or customer engagements in support of the field sales team. Benefits Day 1 coverage for medical, dental and vision insurance Life and Accidental Death & Dismemberment insurance Leave and disability income protection Employee Assistance Program (EAP) Health Advocate and insurance concierge services Paid Time Off – paid sick days, paid vacation days and 11 paid holidays annually 401(k) retirement savings plan with company match Employee Stock Purchase Plan Educational Assistance Program (tuition reimbursement) for employees Quote Management & Execution Prepare and issue customer quotes for assigned accounts and designated quoting activities, including being the primary quote owner for complex or time‑intensive quotes (e.g., tapered insulation quotes). Provide quote support to field sales representatives for standard day‑to‑day quoting as needed to ensure fast response times, particularly during periods of high sales‑rep workload. Monitor all open quotes within the assigned region, regardless of who generated the quote, to ensure timely follow‑up and resolution. Proactively follow up on open quotes by contacting customers and/or sales representatives to establish outcomes and next steps. Accurately record quote status, outcomes (won / lost / no decision), and relevant feedback in Salesforce. Assigned Account & House Account Ownership Own and manage a defined group of assigned customer accounts (“house accounts”) with full responsibility for quoting, follow‑up, and relationship management. Serve as the primary commercial contact for assigned customers, ensuring consistent engagement and responsiveness. Identify growth opportunities within assigned accounts and actively pursue incremental business. Outbound Sales & Demand Generation Conduct outbound calling to existing and prospective customers within the assigned region to pursue new opportunities, follow up on historical activity, and generate incremental EPS volume. Re‑engage inactive or dormant customers to uncover new projects and quoting opportunities. Support territory sales objectives through proactive pipeline development and customer outreach. Act as a quoting and sales support resource for field sales representatives to improve responsiveness, efficiency, and customer experience. Partner with field sales reps to coordinate customer engagement, follow‑up strategies, and account priorities. Assist in scheduling and coordinating product knowledge sessions and contractor meetings in support of local sales representatives. Provide feedback and insight to sales leadership regarding quote activity, customer responsiveness, and competitive dynamics. CRM & Commercial Reporting Maintain accurate and timely records in Salesforce, including quote status, customer interactions, and win/loss information. Capture customer feedback and competitive intelligence to support pricing strategy, sales planning, and market understanding. Support sales leadership with quote tracking, follow‑up visibility, and regional activity insights. #J-18808-Ljbffr Carlisle Construction Materials