Customer Service Specialist

Customer Service Representative - State Farm Agent Team Member Benefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development About Our Agency: I opened my agency in 2021 and currently have 11 team members. We value a balanced, rewarding work environment where hard work is recognized and celebrated. Team members enjoy travel opportunities when benchmarks are met, plus everyone gets their birthday off with pay. Our agency is deeply involved in the community, and we take pride in supporting and showing up for local events. We believe in creating a workplace where team members can thrive professionally without sacrificing their personal lives. We offer a Simple IRA and health benefits, reinforcing our commitment to supporting both your career and well-being. If you're looking for a team that values growth, community, and balance, this could be the right fit for you. Role Description: As a Customer Service Representative - State Farm Agent Team Member with Jess Sutcliffe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Responsibilities: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Qualifications: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.