Global Delivery Leader

Description

Oracle Consulting & Professional Services

Position Level: Executive Leadership

Business Scope: $300M Global Professional Services Organization

Reports To: Chief Client Officer / Business Unit President

Geographic Scope: Global North America EMEA APAC and Offshore Delivery Centers

Position Overview

The Chief Delivery Officer (CDO) / Global Delivery Leader is responsible for the strategic direction operational performance financial results and overall execution of a global Oracle consulting and professional services organization generating $300 million or more in annual revenue.

This executive leads a geographically distributed organization delivering complex Oracle Cloud SaaS Oracle Technology and enterprise transformation programs for large and multinational clients. The successful candidate has progressed from hands-on Oracle project delivery through program portfolio and executive leadership roles.

The role combines Oracle ecosystem expertise large-scale P&L management global delivery operations executive client engagement and the ability to translate business strategy into measurable operational results. A central mandate is embedding AI automation standardized methodologies and innovative delivery models to improve productivity quality scalability and profitability.

Key Responsibilities

Global Delivery Strategy & Executive Leadership

• Define and execute global delivery strategy aligned with growth financial commitments and Oracle practice priorities.

• Lead a $300M global services organization across geographies industries and service lines.

• Establish a scalable onshore nearshore and offshore operating model.

• Translate enterprise strategy into delivery plans operating priorities and measurable results.

• Build capabilities supporting growth service expansion acquisitions and changing market demands.

• Develop a high-performing global leadership team with clear financial operational and client accountability.

• Partner with Sales Practice Leadership Finance HR and executive management to align commitments and execution.

P&L Ownership & Financial Performance

• Own revenue gross margin contribution margin operating expenses profitability and delivery-related financial commitments for a $300M business.

• Establish financial governance and deliver revenue and profitability objectives.

• Optimize utilization realization billable capacity resource productivity and delivery costs.

• Oversee forecasting backlog conversion project financial performance and resource demand planning.

• Manage financial and delivery controls for time-and-materials fixed-price managed services and outcome-based engagements.

• Improve margins through delivery efficiency global leverage workforce optimization and automation.

• Manage overruns scope changes contract obligations and delivery-related commercial risk.

Oracle SaaS & Technology Delivery Leadership

• Provide executive oversight for Oracle implementations modernization and enterprise transformation programs.

• Apply progressive experience from project execution through increasingly complex delivery leadership roles.

• Demonstrate knowledge of Oracle Cloud ERP HCM SCM EPM and CX applications.

• Understand OCI integration platforms databases analytics and application modernization.

• Oversee multi-workstream programs involving architecture integration data migration change management and process redesign.

• Set quality controls and governance across Oracle SaaS and Technology practices.

• Sponsor high-risk engagements lead escalations and remain informed of Oracle product roadmaps.

Global Delivery Model & Resource Management

• Design and optimize globally integrated onshore nearshore and offshore delivery capabilities.

• Clarify accountability across regional leaders global capability centers practices and shared services.

• Balance cost competitiveness skills availability quality and client requirements in workforce strategy.

• Lead resource management capacity planning staffing subcontractor utilization and productivity.

• Standardize global staffing utilization skills development and performance management processes.

• Maintain flexibility for regional industry and client requirements while promoting cross-border collaboration.

Executive Client Management & Delivery Excellence

• Act as executive sponsor for strategic accounts and major Oracle transformation engagements.

• Build trusted C-suite relationships with CIOs CFOs CHROs and transformation leaders.

• Lead steering committees program reviews contract-related discussions and critical escalations.

• Deliver commitments for scope schedule quality business outcomes and financial performance.

• Partner with Sales and account leadership on retention expansion and long-term client relationships.

• Measure client satisfaction and account health; personally lead recovery of challenged programs.

Delivery Methodology Governance & Quality

• Institutionalize a consistent scalable delivery methodology across Oracle professional services.

• Apply and drive Oracle Cloud implementation Methodologies waterfall Hybrid Waterfall Agile methods as appropriate.

• Establish governance for initiation planning execution risk quality assurance and closure.

• Use project health reviews executive dashboards stage gates and escalation mechanisms.

• Control scope changes project economics and contractual commitments.

• Promote reusable assets accelerators templates tools and lessons learned to improve predictability.

AI Strategy Transformation & Delivery Innovation

• Develop and execute a strategy for embedding AI throughout the professional services delivery lifecycle.

• Implement AI-enabled delivery to improve productivity speed quality and margins.

• Prioritize use cases in requirements solution design configuration development testing data migration documentation and project management.

• Evaluate generative AI intelligent automation AI agents Oracle AI capabilities and reusable delivery IP.

• Set measurable adoption productivity and efficiency targets with clear financial outcomes.

• Govern AI security intellectual property client confidentiality quality and responsible usage.

• Drive workforce training and change management to operationalize AI at scale.

Internal Operations & Organizational Management

• Run weekly operational reviews monthly financial reviews quarterly business reviews and annual operating plans.

• Maintain executive dashboards covering delivery financial results capacity and organizational risk.

• Oversee portfolio management resource management delivery operations and workforce planning.

• Partner with Finance on budgeting forecasting controls and profitability.

• Partner with HR on recruiting retention leadership development succession and organizational effectiveness.

• Implement KPIs clear management accountability standardized processes and continuous improvement.

• Support acquisition integration restructuring and practice consolidation.

Required Qualifications & Experience

Professional Experience

• 20 years of progressive experience in enterprise technology consulting systems integration or professional services with significant Oracle ecosystem experience.

• 10 years in progressively senior delivery leadership roles managing large teams complex portfolios and global operations.

• Demonstrated progression through Oracle Functional/Technical Consultant or Solution Lead; Project/Program Manager; Delivery Director/Portfolio Leader; VP/SVP Delivery; and Global Delivery Executive/CDO or equivalent roles.

• Direct executive accountability for a $200M annual professional services P&L or equivalent business including revenue margin operational performance and profitability.

• Extensive onshore offshore and nearshore delivery leadership and significant Oracle Cloud SaaS and Technology transformation experience.

• Demonstrated success with enterprise C-suite clients delivery governance methodologies project economics and operational transformation.

• Experience implementing AI automation or digital delivery improvements with measurable business impact.

Leadership & Business Capabilities

• Strong strategic planning executive leadership organizational management and operational execution.

• Deep understanding of utilization realization gross margin revenue recognition forecasting and resource leverage.

• Commercial acumen in contracts delivery risk and financial governance.

• Excellent executive communication negotiation and client relationship management.

• Ability to lead through growth complexity transformation and organizational change.

• Data-driven decision-making performance accountability and executive team development.

Preferred Qualifications

• Prior CDO Global Head of Delivery SVP Delivery or equivalent role at a major Oracle Partner or global systems integrator.

• Experience in an Oracle-focused $200M$500M consulting organization.

• Experience across both Oracle Applications and Oracle Technology practices.

• Knowledge of Oracle PartnerNetwork Oracle Cloud implementation practices and the broader Oracle ecosystem.

• Experience integrating acquisitions harmonizing delivery models and scaling global delivery centers.

• Success building AI-enabled consulting models and reusable delivery intellectual property.

• Experience in enterprise pursuits solution governance deal qualification and commercial negotiation.

• Bachelors degree in Business Computer Science Information Systems Engineering or related field; MBA or advanced degree preferred.

Required Experience:

Senior IC