Call Center/Customer Service Representative

Job Description

Job Description

Job searching is a lot better with someone in your corner. Hi—enter us, and this job! Kelly® Professional & Industrial is seeking a Customer Service Advocate to work at a leading organization in Columbia, SC. Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).

Salary/Pay Rate/Compensation:
$18 per hour

Shift:
8-hour shift between the hours of 8am and 8pm to be assigned once training is complete

Why you should apply to be a Customer Service Advocate:

• Competitive pay rate with opportunities for skill development
• Gain experience with a respected industry leader in customer service and claims management
• Supportive and professional team environment
• Opportunity to make a real impact by assisting customers and improving processes

What’s a typical day as a Customer Service Advocate? You’ll be:

• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries—including non-routine situations requiring research and adaptation
• Ensuring effective customer relations by responding to telephone, written, web, or walk-in inquiries in a timely and professional manner
• Initiating or processing adjustments, performing research, and coordinating with other departments to resolve customer issues
• Handling priority inquiries and special projects as requested by management
• Documenting inquiries accurately, maintaining records on complaints and customer comments, and recommending changes for process improvements
• Assisting with the training of new employees and cross-training of coworkers

This job might be an outstanding fit if you:

• Have at lest 1 year of prior experience in a call center environment, claims management, or a related field (required)
• Possess strong communication and problem-solving skills
• Are detail-oriented and able to accurately document customer interactions and resolutions
• Can work effectively both independently and as part of a team
• Can work onsite at the client location in Columbia, SC
• Have open availability to work an 8-hour shift between the hours of 8am and 8pm
• Are comfortable adapting to new situations and performing research to resolve complex inquiries

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Advocate today!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.