General Manager

General ManagerAlessandro's Enoteca915 West Lancaster Avenue, Bryn Mawr, PA Full Time • Salary (Based on Experience)Alessandro's Enoteca, the elevated Italian concept from Alessandro's Ventures, is seeking an experienced General Manager to lead our team and help establish the culture, standards, and operational foundation of the restaurant.We're looking for a true hospitality professional who understands that great restaurants are built through people, consistency, attention to detail, financial discipline, and relentless execution of the fundamentals.The General Manager is responsible for the overall performance of the restaurant. This person should be equally comfortable leading a pre-shift, developing a manager, working the dining room during a busy Saturday night, reviewing labor and COGS, addressing a guest concern, and holding the team accountable to established standards.This is a hands-on leadership position for someone who leads from the floor and understands that the standard you walk past is the standard you accept.Leadership & CultureThe General Manager sets the tone for the restaurant and is responsible for building a professional, positive, accountable, and hospitality-driven culture.Lead by example with professionalism, consistency, urgency, and a positive attitudeBuild a culture centered around hospitality, teamwork, accountability, and continuous improvementRecruit, hire, onboard, train, develop, and retain a high-performing teamEstablish clear expectations and hold managers and hourly employees accountable to themDevelop managers into confident leaders capable of independently running successful shiftsConduct productive pre-shifts and ongoing service educationProvide consistent coaching, feedback, recognition, and corrective action when necessaryMaintain open, professional communication between FOH, BOH, culinary leadership, and ownershipIdentify high-potential employees and create opportunities for internal growthLead difficult conversations professionally and address performance issues promptlyMaintain a workplace where people work hard, support one another, and take pride in what they doHospitality & ServiceThe GM owns the guest experience and ensures Alessandro's Steps of Service are executed consistently every day.Maintain a highly visible presence on the dining room floor during serviceEnsure all FOH employees understand and consistently execute established Steps of ServiceDrive exceptional hospitality through anticipation, attention to detail, and genuine guest engagementMonitor the pace and progression of service throughout the restaurantMaintain exceptional standards for table maintenance, food running, beverage service, cleanliness, and overall dining room presentationDevelop strong relationships with regulars and members of the local communityHandle guest concerns with professionalism, good judgment, and appropriate follow-throughReview guest feedback and identify recurring opportunities for improvementEnsure every shift reflects the level of hospitality expected from an elevated dining conceptFood, Wine & BeverageThe General Manager should have strong food and beverage knowledge and create a culture where education is part of the job.Maintain comprehensive knowledge of the food, wine, cocktail, and beverage programsEnsure the FOH team can confidently speak about ingredients, preparation, allergens, wine, cocktails, and pairingsPartner with culinary and beverage leadership on menu changes, specials, tastings, and educationConduct and support ongoing food and beverage trainingMaintain proper standards for wine presentation, beverage service, glassware, and table presentationEncourage curiosity and continued education throughout the service teamEnsure new menu items and beverage offerings are properly trained before reaching the floorRestaurant OperationsThe General Manager is ultimately responsible for the organization, readiness, and execution of daily restaurant operations.Oversee opening, closing, and daily operating proceduresBuild and manage FOH schedules based on forecasted business levels and labor targetsEnsure appropriate staffing levels for every serviceOversee reservations, table management, pacing, and overall flow of the dining roomEnsure accurate daily cash handling, checkouts, tip reporting, comps, voids, and end-of-day reportingMaintain proficiency in restaurant operating systems including POS, reservations, scheduling, events, payroll, and reporting platformsOversee ordering and inventory of FOH operating suppliesEnsure service stations, dining rooms, bars, storage areas, restrooms, and guest-facing spaces remain organized and exceptionally cleanMaintain equipment and facilities standards and communicate repair and maintenance needs promptlyEnsure compliance with company policies, health regulations, liquor laws, safety standards, and employment requirementsMaintain accurate administrative records and ensure required operational tasks are completed on scheduleFinancial PerformanceThe General Manager is responsible for understanding the business behind the restaurant, not simply running service.Take ownership of restaurant-level financial performanceUnderstand and actively manage the P&LMonitor sales, labor, COGS, prime cost, purchasing, and controllable operating expensesBuild schedules that balance excellent service with responsible labor managementReview sales and labor performance throughout the week and adjust when appropriateWork with culinary leadership to monitor food costs, purchasing, inventory, waste, and operational efficiencyPartner with beverage leadership to maintain appropriate beverage costs and inventory controlsIdentify operational inefficiencies and implement practical solutionsUnderstand sales trends, forecasts, and business levels and plan accordinglyProtect company assets and maintain strong cash, inventory, and purchasing controlsWork with senior leadership to establish and achieve financial and operational goalsPrivate Events & RevenueAs part of a growing hospitality company, the GM should understand that revenue opportunities extend beyond regular dining service.Support the execution of private events and large-party diningCoordinate with event sales, culinary, and operations teams to ensure successful eventsReview upcoming events and BEOs with the management teamEnsure proper staffing, setup, service execution, and breakdownIdentify opportunities to drive restaurant sales and maximize available spacesSupport local partnerships, programming, wine dinners, special events, and other revenue-building initiativesStandards & Attention to DetailWe believe the small things become the big things.The GM should notice the light bulb that is out, the table that was improperly reset, the employee who needs coaching, the guest who has been waiting too long, the unnecessary overtime, the product being wasted, and the regular who just walked through the door.Great restaurant management requires the ability to see the entire operation while never losing sight of the details.Experience & QualificationsIdeal candidates will have:Significant management experience in upscale, fine-dining, or high-volume restaurantsPrevious General Manager or senior restaurant leadership experience strongly preferredDemonstrated success building and developing strong restaurant teamsStrong understanding of Steps of Service and elevated hospitalityExcellent food, wine, and beverage knowledgeWorking knowledge of restaurant P&Ls, labor management, COGS, inventory, and cost controlsStrong organizational and administrative skillsExperience with restaurant POS, reservation, scheduling, payroll, and event-management systemsExcellent communication and problem-solving skillsAbility to remain composed and make sound decisions in a fast-paced environmentFlexible availability, including nights, weekends, and holidays as required by the businessMost importantly, we are looking for someone with high standards, humility, work ethic, emotional intelligence, and a genuine desire to lead people.