Learning and Development Specialist

Job Summary Do you enjoy helping people learn grow and feel confident in their work through engaging training and thoughtful support Are you organized collaborative and energized by building training programs that improve performance and support compliance If so you may be the perfect fit for our One Senior Care family of businesses including LIFE NWPA Mountain View PACE and Buckeye PACE Compensation Compensation 3000 hr 3200 hr Schedule First shift full time hours Benefits 9 Paid Holidays PTO starting at 3 weeks 1 day per year accrued from date of hire for full time employees Medical Dental & Vision Free Life and AD&D Insurance Plan Health Savings and Flexible Spending Accounts Short Term Disability Insurance Group Voluntary Term Life Insurance for Employee Spouses and Dependents Paid Parental Leave Tuition Reimbursement and Paid Training Opportunities Retirement Plan with company annual match Mileage Reimbursement at annual IRS rate as applicable Duties and Responsibilities Coordinate and deliver new hire onboarding and role based training to support safe consistent and compliant practice Support new hires during the competency period eg Days 214 and beyond; document progress and communicate training needs concerns and recommendations to leaders and Human Resources Administer track and evaluate required training onboarding annual requirements and remedial training in alignment with organizational policies and regulatory expectations Coordinate and schedule CPR courses utilizing appropriate internal resources for CPR instruction both online & for face to face skills Serve as a primary administrator for learning platforms and training tools eg Relias Care Academy American Red Cross Course Creator and other related systems Partner with operations and department leaders to schedule training for multiple sites and roles including simultaneous sessions while ensuring coverage and a positive learner experience Maintain accurate training records and support compliance tracking and monitoring for CPRBLS certification competencies and other required education Review edit and develop training materials job aids and processes; maintain current content as workflows systems or policies change Provide training and support for key systems and software including EMR related workflows as applicable in partnership with internal stakeholders Electronic Medical Record EMR focused duties Deliver EMR onboarding refresher training and role based workflow education to support accurate timely and compliant documentation Serve as a frontline resource for EMR questions; troubleshoot common user issues eg loginaccess navigation documentation workflows triage tickets and coordinate escalations with IT andor the vendor as needed Support EMR user setup and maintenance in accordance with internal procedures eg rolespermissions access requests and related documentation Assist with EMR workflow optimization by gathering feedback from users identifying gaps and recommending improvements to leaders Create update and maintain EMR job aids and step by step guides eg documentation standards navigation tips common workflows Support the setup and maintenance of EMR documentation tools eg templates forms standardized fields and workflow guides in alignment with internal governance and approved standards Assist with change management for EMR updates by communicating release notes updating training materials and helping users adopt new functionality Promote EMR data integrity and consistency by reinforcing documentation standards and supporting auditsquality checks as assigned Support reporting and data pulls for training compliance and operational needs as appropriate and authorized Maintain confidentiality and follow privacysecurity practices when working with participant information and EMR access Develop and implement process improvements that enhance the training program across One Senior Care Build positive working relationships with new hires participants peers and leaders; model professionalism discretion and a service mindset Other duties as assigned What makes you a great fit Engaging learner focused facilitation style with the ability to adjust to different learning needs and experience levels Clear written and verbal communication skills; able to translate policies and workflows into practical easy to follow training Highly organized and detail oriented with strong follow through and the ability to manage multiple priorities and deadlines Comfortable using and administering learning platforms LMS and common business tools Outlook Excel PowerPoint Word Collaborative and service minded; builds trust and positive relationships with new hires peers leaders and partners Demonstrates discretion and professionalism when handling participant program and staff information Education and Experience Bachelors degree in education human resources organizational development business healthcare administration or a related field or Associates degree with clinical certifications Medical Assistant Licensed Practical Nurse Certified Nursing Assistant required 2 years of experience developing coordinating delivering or administering employee training healthcare senior care or human services preferred Experience with a learning management system Relias preferred and training documentationcompliance tracking Experience tracking and monitoring certifications and required training CPRBLS competencies annual requirements is a plus One year of experience working with a frail or elderly population preferred Physical Requirements Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times #J-18808-Ljbffr Logo