Assistant Retail Service Manager

Assistant Retail Service Manager

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we've grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today's digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you're not just starting a job—you're joining a company built on heart and grit.

Position Summary:

The Assistant Retail Service Manager is responsible for ensuring the accuracy, completeness, and regulatory compliance of all Customer Identification Program (CIP) documentation in alignment with established retail polices and procedures. This role provides operational support across multiple Retail Operations functions and works closely with the AVP Retail Service manager to maintain consistent execution of branch standards.

The position plays a key role in reviewing and supporting critical operational processes, including Teller Source Capture, Reg CC, Reg E, and New Account Denials. The Assistant Retail Service Manger also supports retail staff with balancing assistance, new account setup, and adherence to operational controls. This role requires strong attention to retail, and the ability to collaborate effectively with branch personnel to ensure accuracy, compliance, and exceptional service delivery.

Duties

• CIP Documentation Review-Conduct through reviews of all New Name Records for CIP and new account documentation to ensure accuracy, completeness, and compliance with regulatory and internal policy requirements. Identify and record any exceptions, assign follow-up actions, and maintain an organized tracking log. Monitor all outstanding items to ensure full resolution within the required 30-day completion window for TRUE CIP exceptions, escalating overdue to high-risk exceptions as necessary to maintain compliance standards.
• Regulatory Compliance Support-Assist with monitoring and reviewing processes related to Reg CC, Reg E, and other applicable regulation to ensure proper executions and documentation.
• Teller Source Capture-Provide support for Teller Source Capture to Retail Staff.
• Retail Branch Staff Support-Provide guidance to retail staff on balancing issues, new account setup, and operational questions to ensure consistent branch performance.
• Process & Procedure Adherence-Help ensure all retail processes and procedures are followed, documented, and executed according to policy.
• Provide positive leadership and open communication for all Retail staff
• Maintain complete understanding of all bank products and services
• Responsible for helping to implement any new processes or procedures as directed by the AVP Retail Service Manager
• All other job duties as assigned

Requirements

Minimum Qualifications

• High school diploma or equivalent required
• Minimum of one (1) year of experience in a banking role, including account opening and/or account review
• Proficiency in Microsoft Word and Excel

Preferred Qualification

• Associate's or Bachelor's degree in Business, Finance, or a related field
• Three (3) or more years of related experience in banking, sales, or retail deposit operations, with leadership or staff management exposure
• Strong knowledge of financial institution policies and procedures, as well as applicable state and federal banking regulations
• Experience in employee development, sales leadership, and operational management

Skills

• Strong time management and organizational skills with the ability to prioritize multiple tasks and deadlines
• Experience coordinating projects and working cross-functionally with internal teams and external clients
• Ability to effectively interact with all levels of management and staff
• Proven ability to work independently and collaboratively within a team environment
• Excellent verbal and written communication skills

Work Environment

• Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
• Daily extended use of banking software, secure digital platforms, and standard office equipment
• Repetitive hand and arm movements
• Ability to sit or stand for extended periods of time
• Ability to lift up to 55 pounds as needed
• Moderate business traveling

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy