IT System Engineer

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting‑edge technology, FalconX addresses the industry's foremost challenges by providing a comprehensive solution for all digital asset strategies from start to scale. Responsibilities: Implement security measures to protect data and systems, collaborating with the security team. Develop and deploy automated workflows for routine tasks such as software updates, system monitoring, and user provisioning. Perform basic network management (firewalls, switches, and wireless). Support, maintain, and troubleshoot systems including Macs, PCs, Windows 10, macOS, Google Workspace, wireless devices, antivirus software, and security software. Monitor system performance and troubleshoot issues at level 2 or level 3. Ensure compliance with IT policies and regulations. Manage and deploy Macs and PCs using automation processes. Administer SaaS applications. Handle off‑boarding and on‑boarding of personnel. Manage all MDM devices such as phones, monitors, and laptops. Maintain internal tools and integrations. Provide remote or on‑site support for all personnel. Offer white‑glove concierge service for all staff, including C‑suites and VPs. Maintain strong documentation and communication skills. Exhibit a continuous learning mindset to stay updated with the latest technologies and IT best practices. Qualifications: Bachelor’s degree in Computer Science or a related field. Minimum 3‑5 years of experience in system administration or senior helpdesk roles. Experience in finance or startup environments. MDM experience is a must. Proficiency in Windows and macOS environments. Strong knowledge of IT and security best practices. Scripting skills for macOS and Windows. IAM tool experience is a must. ITSM ticketing system experience is a must. VPN client administration. Self‑starter capable of working independently and in a team environment. Optional: certifications. Notice: Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here. FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences! As part of our commitment to inclusivity, FalconX acknowledges the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self. FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at View email address on click.appcast.io if you need assistance with participating in the application process. #J-18808-Ljbffr Framework Ventures