Customer Care Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Bradley Jacobs State Farm if: 

• You're energized by building strong customer relationships and finding opportunities to better protect customers while growing the agency.
• You genuinely care about helping customers, but you're also comfortable turning service conversations into opportunities to identify needs and recommend additional solutions.
• You’re a natural relationship-builder who earns trust quickly, retains relationships, and confidently asks customers for additional business.
• You ask thoughtful questions, uncover gaps and opportunities, and confidently recommend insurance solutions based on each customer's needs.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 3753 Cottage Hill Road. Mobile, AL 36609

At Bradley Jacobs State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Customer Care Manager to strengthen, retain, and grow relationships with our existing customers while identifying opportunities to better protect them through additional insurance products. This is a sales-focused relationship management position, with approximately 70% of the role centered on sales, policy reviews, customer development, and new opportunities, and 30% focused on delivering an exceptional customer experience and resolving service needs.

Responsibilities

• Conduct proactive policy reviews to identify coverage gaps and sales opportunities within the existing book of business.
• Maximize sales opportunities with existing customers through needs-based conversations and appropriate product recommendations. 
• Cross-sell and deepen customer relationships across auto, home, life, and other available insurance products.
• Generate new-business opportunities through referrals, outbound outreach, and existing customer relationships.
• Consistently follow up on identified sales opportunities and confidently ask for the business.
• Meet established monthly sales, activity and customer-retention goals.
• Manage customer inquiries and provide timely, professional resolution of account and policy needs.
• Assist customers with billing questions, policy changes, claims guidance, and other service needs.
• Proactively contact customers to strengthen relationships, improve retention, and uncover additional needs.
• Maintain accurate documentation of customer interactions, sales opportunities, follow-ups, and outcomes.
• Work closely with the Acquisition Specialist and Agent to maximize agency growth and customer retention.

Qualifications

• Excellent communication and relationship-building skills.
• Sales-minded and comfortable indentifying opportunities during customer conversations.
• Self-Motivated and comfortable working toward measurable sales and activity goals.
• Highly organized and capable of balancing proactive sales activity with customer service responsibilities.
• Coachable, accountable, and motivated by personal and team growth.
• Previous sales, account management, insurance, or relationship-based customer experience preferred.
• Must be able to obtain applicable state insurance licenses.

What Success Looks Like
This is a sales-focused customer relationship role, with approximately 70% of the position dedicated to sales and customer growth and 30% to service. Success is measured by your ability to identify opportunities, conduct policy reviews, deepen existing relationships, generate referrals and new business, retain customers, and consistently meet established production goals.