Front of House Staff
Full-time
Tortello
We're looking for energetic and responsible front of house professionals who enjoy providing top notch service in a fast-paced food-focused counter service environment. Tortello focuses on artisanal handmade pasta, authentic Italian cooking and warm hospitality. This position can include on any given shift taking customer orders, preparing classic Italian espresso drinks and cocktails, running food & clearing tables, preparing delivery orders, and above all providing a warm, welcoming and excellent guest experience. As part of a small staff, you’ll have the ability to stretch and grow, especially as we grow our private event and catering business as well. The warmth of Italian-style hospitality is a must – we want guests to feel like they’ve walked into a little slice of Italy. You’ll pass on your passion and knowledge of our authentic Italian menu and products to our customers.
If you’re hungry and passionate about food, a good communicator, and a positive force of generous energy, we would love to hear from you. We have openings for both full and part time positioins. Grazie!
Michelin Bib Gourmand 2022, 2023, 2024
Gambero Rosso 2022, 2023, 2024, 2025
Jean Banchet 2019 nominee for Best Counter Service
Chicago Magazine, Best New Restaurants, April 2020
Essential Job Functions:
- Ensure overall customer satisfaction for dine-in and delivery customers
- Operate POS system to scan merchandise and process sales transactions
- Provide intimate knowledge of the fresh pastas to take home as well as the dine-in menu, package up take away items
- Run food & clear tables
- Perform barista duties
- Craft a handful of classic Italian cocktails as well as pour wine/beer
- Restock retail goods
- Run the floor to keep Tortello running smoothly
- Clean, maintain and organize work areas
- Meet all food safety requirements at all times
Requirements
- Must be available weekends and mornings
- Must be 21+ to handle alcohol transactions
- Able to work independently
- Must be able to lift up to 40 pounds
- Must be able to stand for up to 8 hours
- Strong communication skills
- Passion for high-quality goods, especially in food and beverage
- Punctual and reliable
- Previous retail, barista or customer experience is a plus, but not required
Compensation details
Competitive hourly rate +tips
Health care, 401k, paid time off, dining discounts
We are an Equal Opportunity Employer
Required Skills
Ability To Lift 40+ Lbs
Basic Floor Service
Beer Knowledge
Coffee Knowledge
Craft Cocktail knowledge
Wine Knowledge
Customer service
Experience in a High Volume Environment
Food / Beverage Pairing
POS Systems
Vacancy posted 17 days ago
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