ServiceNow Developer

Responsibilities Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns. Configure, customize, and support Publisher Packs for complex software licensing, including Microsoft, Oracle, and IBM. Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment. Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend. Requirements Strong proficiency with JavaScript within the ServiceNow platform, including ServiceNow APIs, Business Rules, Script Includes, and Flow Designer. Experience developing integrations using REST/SOAP APIs and Integration Hub to connect ServiceNow with external vendor portals and inventory management systems. Hands‑on experience with Transform Maps and Data Loads to import and manage large volumes of entitlement data from legacy systems. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – Software Asset Management (CIS‑SAM) certifications are typically required. Experience supporting SaaS License Management for cloud‑based software vendors. Working knowledge of ITIL v4 best practices, with emphasis on Service Request Management and IT Asset Management. Core Competencies Demonstrates expertise in configuring and maintaining the ServiceNow SAM Pro module, with strong proficiency in JavaScript and experience in integrating ServiceNow with external systems. Possesses a solid understanding of ITIL v4 best practices and SaaS License Management. Certifications & Qualifications ServiceNow Certified System Administrator Certified Implementation Specialist – Software Asset Management #J-18808-Ljbffr Jobtailor