Director, International Predictive Customer Engagement (IPCE)

Overview Director of International Predictive Customer Engagement (IPCE) leads an analytics organization responsible for transforming customer engagement in international markets through advanced AI, predictive modeling, and omnichannel orchestration. This role acts as a strategic consulting partner for international commercial leadership, driving enterprise-wide innovation, measurable business impact, and scalable AI capabilities across markets. Key Responsibilities Strategic Leadership & Vision: Define and execute the international strategy for predictive customer engagement, including existing solutions and next-generation AI-driven capabilities. Establish roadmap for AI/ML, GenAI, and omnichannel orchestration aligned with commercial priorities. Serve as a thought leader and represent the organization in industry forums. Business Impact & Value Delivery: Drive measurable business outcomes through predictive models, engagement strategies, and operational efficiency improvements. Translate complex analytics into actionable commercial insights for senior leadership and ensure continuous optimization through test‑and‑learn and closed‑loop feedback mechanisms. Global Team Leadership & Capability Building: Lead and scale a high‑performing, globally distributed data science organization. Foster a culture of accountability, innovation, and continuous learning. Build consulting capabilities within the team to serve as trusted advisors to markets. Stakeholder Engagement & Strategic Partnership: Serve as the primary bridge between analytics, commercial leaders, and cross‑functional teams. Establish strong partnerships with market leadership to co‑create solutions and align priorities. Facilitate executive‑level discussions on brand strategy and engagement optimization. Product & Solution Innovation: Drive development and deployment of predictive models and AI solutions such as Next Best Action models and GenAI applications. Lead integration with enterprise platforms (CRM, marketing automation, data platforms) and champion adoption of innovative methodologies, including agentic AI and explainable AI. Governance, Operating Model & Delivery Excellence: Establish governance frameworks for demand intake, prioritization, and delivery across markets. Ensure alignment across matrix teams and enforce execution discipline. Mitigate delivery risks across multi‑market initiatives through structured oversight. Continuous Improvement & Scaling: Lead expansion of IPCE capabilities across new markets and business areas. Promote reuse of frameworks and standardized methodologies for scalability. Drive ongoing innovation through monitoring industry trends and emerging technologies. Qualifications Education: BA/BS required (quantitative area preferred). MBA or other graduate degree preferred. Experience: 7+ years in advanced analytics, AI/ML; proven experience leading large, complex projects with global cross‑functional analytics teams; experience in pharmaceutical or highly regulated industries preferred. Technical Skills: Proficiency in Python/R, SQL, Tableau or Power BI, MS Office; predictive modeling, machine learning, AI‑driven decision systems; hands‑on experience with Scikit‑learn, TensorFlow, PyTorch, etc. preferred; generative and agentic AI and advanced analytics frameworks. Competencies: Omnichannel marketing analytics and CRM integration; strong strategic thinking; stakeholder management and executive communication; experience driving global programs with complex governance structures. Compensation Princeton, NJ: $197,800 – $239,681 (base salary). Additional incentive cash and stock opportunities may be available based on eligibility. Final individual compensation will be based on demonstrated experience. Benefits Health Coverage: Medical, pharmacy, dental, and vision care. Well‑being Support: Well‑Being Account, Living Life Better, Employee Assistance Programs. Financial Protection: 401(k) plan, short‑ and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity‑theft benefit, legal support, survivor support. Work‑life benefits: Paid Time Off, flexible time off, unlimited holiday considerations, paid sick time, volunteer days, summer hours flexibility, leaves of absence, global shutdown. Equal Employment Opportunity We are an equal‑opportunity employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, protected veteran status, or disability. #J-18808-Ljbffr Bristol-Myers Squibb