Member Service Representative

Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported.

We are seeking a friendly, detail-oriented Full-Time Member Service Representative to join our team at the La Crescent MN office . In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit unions reputation for excellence.

Key Responsibilities

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet member needs and support business growth.
• Promote in-branch technology and assist members as needed.
• Maintain member confidentiality and adhere to security procedures.
• Resolve member questions or concerns promptly, escalating when necessary.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.

Qualifications

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service.
• Previous financial experience would be a plus.
• Previous cash handling or teller experience preferred but not required.

Skills & Abilities

• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy ready to help members with digital services.
• Proficient with computers and basic software applications.
• Ability to maintain confidentiality and handle sensitive information.
• Commitment to providing exceptional member service.
• Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership.

Availability

• This position is full-time, 40- hours a week, Monday through Friday.
• Hours will be 7:15 a.m. to 5:30 p.m. (opening and closing shifts)
• Upon completion of training, La Crescent MSRs will participate in the Saturday morning shift rotation, which occurs at least two times per month, from 7:10 a.m. to 12:15 p.m.
• Will require some flexibility within these hours, as needed.

Work Environment

• This position will be located at our La Crescent, MN office.
• The MSR role does require working at a desk, sitting or standing for long periods of time and occasional lifting, carrying, and pulling of items weighing up to 50 pounds, with or without assistance.

Pay and Benefits

• Starting hourly pay of $19.00 ($17.00 base pay plus $2.00 MSR premium pay)
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-week paid sabbaticals every five years worked, plus four-week paid sabbatical at twenty years of service!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union , youll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, youll not only gain the opportunity to build meaningful relationships with members and coworkers, but youll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work certified company eight years in a row; 91% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

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