Records Specialist

Job Title

Position Overview

Performs skilled administrative tasks in relation to maintenance of police records and associated documents. Provides service to citizens for copies of reports, records checks and fingerprints.

Position Functions

Serve as initial contact for all citizens and provide appropriate response in person or by telephone.

Ensure all appropriate components are present in each assigned case file when processed. Process and enter incident, arrest and accident reports. This includes the cost of reimbursement affidavits.

Record and process Florida Uniform Traffic citations for submittal to the Clerk of the Court and Department of Highway Safety and Motor Vehicles.

Handle cash as required. Accept payments for case copies and tickets. Prepare and process cost of restitution invoices. Balance cash drawer on a daily basis.

Coordinate the parking ticket process from data entry to payment collection including resolution of disputed tickets.

Perform background records checks as required for employment and military purposes. Ensure public records requests are handled expediently and meet the guidelines set forth by Florida Statutes and Chapter 119, Public Records Law.

Enter or retrieve information from computer as required; maintain up-to-date knowledge of entry and removal (redaction) of records information in accordance with Florida Public Records Law (F.S. 119).

Assist other police and governmental agencies in checking records; assist insurance companies when requesting information of crash reports. Maintain and update complex filing and cross-reference/index systems for all documents, records and/or reports; process public records requests with scope of authority.

Classify crimes for UCR (Uniform Crime Reporting) reporting according to guidelines; process reports for UCR submittal and enters information into computer as necessary.

Drive to and from various City locations. Perform additional duties as assigned. Be available for emergency call-outs.

Administer the City's alarm ordinance, including computer input, recording payments, collection of delinquent payments, correspondence and initiating credits when appropriate.

Complete required trainings as specified within the City Comprehensive Emergency Management Plan.

In the event of an emergency, all employees are considered essential and may be required to perform duties outside of their normal job description.

Qualifications

MINIMUM QUALIFICATIONS:

One (1) year office experience and customer service to include use of word processing and spreadsheet software using Windows applications, i.e. Word, Excel.

High School Diploma or GED.

Valid driver license. Must obtain state of Florida driver license within thirty (30) days of employment.

PREFERABLE QUALIFICATIONS:

Willingness to adopt AI and emerging technologies.

Supplemental Information

The selection process for positions in the Altamonte Springs Police Department will include a Truth Verification Examination/Computer Voice Stress Analysis (CVSA); an in-depth Background Investigation to include a Level 2 national fingerprint-based records check; and the CJIS (Criminal Justice Information Services) Security Clearance process to include approval for controlled access to protected information. Driving history for the past three (3) years must reflect no violations of a driving related felony offense, or driving under the influence (DUI) which includes both drugs and alcohol, reckless driving, or hit and run involving an occupied vehicle or attended property, or an accumulation of traffic violations, plus three (3) points for each attendance at driving school (regardless of whether points were assessed against the license) where the penalty points do not exceed twelve (12). Your Service Earns Our Support. We proudly offer additional benefits to our veterans at no cost to help you access and navigate VA benefits and more. Join a team that values you and your service!

Benefits

The City of Altamonte Springs offers a comprehensive benefits package, including health employee coverage and basic life insurance at no cost to the employee. Employees may enroll in optional additional life package options, flex spending account, long term and short term disability coverage, dental and vision coverage, and a deferred compensation plan. There are pension plan options, depending on the position held. Employees also have access to an extensive wellness program, employee assistance program, and tuition reimbursement/education incentive program. The City of Altamonte Springs is proud to partner with Vetavize, an AI-powered platform that helps veterans navigate the VA claims process faster, easier, and with expert support—because serving those who've served is more than a promise, it's our priority. This benefit is available at no cost to eligible employees. For more information, visit Employee Benefits.