Field Support Manager F/H

Description SECURITY FIELD SUPERVISOR - Under the general direction of the Operations Manager, the Security Field Supervisor is responsible for providing front‑line leadership, operational oversight, and direct supervision of field security personnel. The Supervisor acts as the first operational response layer within the zone‑based command structure, ensuring consistent staffing, compliance, service quality, and officer performance across all assigned sites. In the absence of, or as directed by, the Operations Manager, this role assumes full responsibility for field decisions, emergency response leadership, incident command, and ensuring service continuity. LOCATION: Fort Washington, PA SCHEDULE: Fixed, rotating schedule with every other weekend off Position may require on call status and schedule flexibility as needed KEY RESPONSIBILITIES 1. Leadership & Representation Serve as a Cardinal Point ambassador: professionally attired, punctual, engaged, and consistently aligned with company values. Lead field staff with a supportive, positive, and accountable mindset rooted in transformational leadership. Enforce supervisor standards including appearance, conduct, procedural justice, and communication expectations. 2. Daily Operations & Staffing Ensure 100% shift coverage within assigned zone; proactively resolve missed check‑ins, call‑outs, and open posts. Conduct daily schedule verification, DAR reviews, shift handoffs, and operational readiness checks. Match officer skillsets to posts and ensure adherence to uniforms, grooming, and equipment standards. 3. Field Supervision & Coaching Perform field inspections (minimum: 2+ per site weekly) and provide in‑moment coaching and correction. Train officers to ensure mastery of site SOPs, post orders, emergency procedures, and reporting standards. Identify performance issues and apply progressive discipline consistent with company policy. 4. Incident Response & Command Respond immediately to emergencies or unusual occurrences; assume incident command when appropriate. Ensure accurate, complete, and compliant incident reporting following investigative writing standards. Maintain communication with Operations Manager and senior leadership during critical incidents. 5. Client Interaction & Service Quality Maintain visibility across locations; build rapport and ensure service standards are consistently met. Investigate and resolve client concerns, document findings, and escalate appropriately. Conduct weekly client check‑ins and track follow‑up action items. 6. Compliance, Documentation & Reporting Review logs, reports, and officer activity before end of shift; correct deficiencies. Ensure adherence to legal, regulatory, and agency standards (Act 34/114/151/24/126/168, TB, drug testing, weapons policies). Maintain accurate data related to scheduling, inspections, corrective actions, and officer development. 7. Zone‑Based Operational Accountability Support execution of the zone‑based operational model: staffing, compliance, client relations, and scheduling for your assigned zone. Participate in weekly operational meetings and contribute to performance metrics review (vacancy, overtime, IR compliance). WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work occurs across diverse environments including schools, commercial sites, and outdoor locations. Supervisors must be able to: Conduct foot and vehicle patrols Lift up to 50 lbs. Run, climb, and respond quickly in emergencies Perform CPR and intervene in physical altercations Use defensive tools/weapons per training & policy CONDUCT EXPECTATIONS Supervisors must model calm, discretion, procedural justice, fairness, and professionalism at all times. Conflict must be handled through tact, de‑escalation, and adherence to SOP and company policy. MINIMUM REQUIREMENTS ~5+ years security, military, law enforcement, or related supervisory experience. ~ Valid driver's license. ~ Ability to pass drug testing. PREFERRED QUALIFICATIONS Act 235 Concealed Carry Permit (as applicable per site/zone) COMPENSATION: $45,000 / year BENEFITS Paid Training PTO Medical & Dental Benefits Employee Recognition Program 401k after six months