Administrative / Office Assistant

Administrative Assistant

Location: Indiana, PA
Company: Davis Brothers Heating, Cooling and Plumbing
Full-Time | Competitive Pay | Growth Opportunity
We don't just answer phones-we take care of people.

At Davis Brothers Heating & Air Conditioning, our mission is simple: treat people the way we'd want our own family to be treated. Every customer who calls us is trusting us to solve a problem that's important to them, and the person who answers that phone sets the tone for the entire experience.

That's where you come in.

We're looking for an Administrative Assistant who loves helping people, thrives on staying organized, and enjoys being the person who keeps everything running smoothly behind the scenes. If you're someone who gets satisfaction from crossing things off a checklist, keeping details straight, and making customers feel valued, you'll fit right in.

As our company continues to grow, this position has tremendous opportunity to grow with it.
What You'll Be Doing

No two days are exactly the same, but your responsibilities will include:

• Being the friendly, professional voice that greets our customers.
• Providing exceptional customer service on every phone call and interaction.
• Scheduling service appointments and helping coordinate our technicians' schedules.
• Preparing and sending customer invoices.
• Processing customer payments accurately.
• Assisting with accounts receivable and basic bookkeeping tasks.
• Working in QuickBooks for day-to-day accounting functions.
• Learning and using ServiceTitan (don't worry-we'll teach you).
• Keeping customer records organized and up to date.
• Supporting our office team with a variety of administrative tasks.
• Helping ensure every customer has an outstanding experience from the first phone call to the final invoice.

Who We're Looking For

You don't have to know everything about HVAC-but you do have to love helping people and enjoy staying organized.

Our ideal teammate is someone who:

• Naturally makes people feel welcome.
• Stays calm when things get busy.
• Can juggle multiple tasks without letting details slip.
• Loves keeping things organized.
• Takes pride in doing things the right way.
• Learns new software quickly.
• Communicates clearly and professionally.
• Is dependable, positive, and enjoys being part of a team.

Experience We'd Love to See

• Administrative or office experience.
• Strong customer service background.
• General knowledge of QuickBooks.
• Experience with invoicing and processing payments.
• Scheduling experience is a plus.
• ServiceTitan experience is great-but absolutely not required.

Why People Enjoy Working Here

We're a growing, family-owned company where everyone matters. We work hard, laugh often, help each other out, and genuinely care about doing right by our customers and our teammates.

When you join Davis Brothers, you'll find:

• A supportive team that wants you to succeed.
• Competitive pay based on experience.
• Paid holidays and paid time off.
• Retirement plan with company match.
• Health benefits.
• Ongoing training and opportunities to grow.
• Stable, year-round employment.
• A company that's growing-and wants its people to grow with it.

A Few Things We Value Around Here

We're looking for someone who is:

• Friendly without being fake.
• Organized without needing to be reminded.
• Accountable enough to own mistakes and fix them.
• Comfortable learning new things.
• The kind of person coworkers can count on.
• The kind of person customers are happy answered the phone.

If you're looking for a place where your work matters, your teammates appreciate you, and every day brings something a little different, we'd love to hear from you.

Apply today-we're excited to meet the next great addition to the Davis Brothers family.