Constituent Advocate

Senator John Hickenlooper seeks a full-time Constituent Advocate based in the Front Range Urban Corridor (Denver, Thornton, Fort Collins, Loveland) to provide exceptional constituent services to all Coloradans. The role serves as a frontline liaison between constituents and federal agencies such as USCIS, IRS, SSA, VA, and other federal entities. Responsibilities Responding timely to specific constituent inquiries that involve navigating federal agencies or processes on behalf of constituents. Creative problem solving for constituents, some of whom have deadline driven and/or multiple needs. Working within the Senate system for casework management (Intranet Quorum, IQ software). Managing an average caseload of 130+ cases that require attention from intake to completion. Managing outreach events, such as "office hours in the community" to respond to casework in the field or with a specific population, e.g. veterans. Representing the office in the community, conducting ICE oversight, and special projects as needed. Bilingual (English/Spanish) proficiency required. Must be able to read, write, and converse fluently in Spanish to assist Spanish-speaking constituents. The ideal candidate can work independently, multitask, and prioritize cases on an ongoing basis. Excellent customer‑service skills, empathy, compassion, patience, and discretion are essential. This position is hybrid and open to candidates based in Colorado, preferably in Denver, Thornton, Fort Collins or Loveland. The salary is $60,000 and includes healthcare, retirement, federal student loan benefits for those who qualify, and generous paid time off. This position reports to the Director of Constituent Affairs. Diverse candidates are encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, sex, color, age, religion, national origin, sexual orientation, gender identity or disability. #J-18808-Ljbffr U.S. Senator John Hickenlooper