Bell Attendant/Shuttle Driver
StepStone Hospitality Inc.
Job Description
Job Description
Description:
Renaissance Des Moines Savery is currently seeking a remarkable individual for a Bell/Shuttle position at our StepStone Hospitality managed hotel. This candidate should demonstrate proficiency in multi-tasking with exceptional hospitality and guest service skills.
· Escort incoming guests to rooms.
· Assist guests with luggage.
· Inspect guest room to ensure that it is in order, and that supplies are adequate.
· Explain features of room such as operation of radio, television, in-room movie system, etc.
· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
· Deliver messages and run errands.
· Transport guests in hotel van within property requirements.
· Maintain cleanliness of both interior and exterior of van.
· Maintain all mileage records on a daily basis.
· Report all trips to front desk; length of drive as well as length of time spent.
· Keep record of calls for service.
· Deliver packages, suitcases, and trunks.
· Set up sample rooms.
· Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Requirements:· Minimum lifting of 50 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 50 pounds.
· Other duties may be assigned.
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
· Must have a knowledge of mathematical and computer skills.
· High school education and relevant training and experience preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
· Additional language ability preferred.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V
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