Team Lead, Client Operations

At Cotality, we enable faster, smarter, more people‑centric property intelligence for the global asset class. Position Overview We are seeking a Team Lead, Client Operations to drive team success and oversee daily operational workflows within our dynamic loan‑servicing environment. This role balances people leadership with operational oversight. You will manage Tax Payment Verification (TPV) and procurement workflows, coordinate onshore and offshore resources, and ensure consistent service‑level, quality, and compliance. Key Responsibilities Workflow & Inventory Management: Oversee TPV and procurement inventories; prioritize and balance workloads to maintain consistent throughput and eliminate backlog risks. Team Leadership & Mentorship: Train, mentor, and monitor daily and weekly SLA performance of onshore team members and offshore vendors. Escalation Resolution: Primary contact for complex or time‑sensitive TPV and procurement issues; engage with external agencies and third‑party stakeholders. Client & Strategic Liaison: Operational face of the team in client meetings, champion process improvement, and align daily workflows with corporate strategy. Job Qualifications Education & Experience 6+ years progressive experience in operations, loan servicing, or client services. High School Diploma or GED required; Bachelor’s degree preferred. Experience managing hybrid operational models, coordinating work across internal teams and offshore vendor partners. Leadership & Operations People Leadership: Proven ability to influence, motivate, train, and mentor team members. Workflow Management: Strong capability to plan, prioritize, and delegate daily activities under tight timelines. Performance Tracking: Experience managing production queues and compiling performance reports for senior management. Player‑Coach Mindset: Willingness to step into daily processing, handle transaction‑level work, and engage external agencies to resolve high‑risk exceptions. Skills & Competencies Communication: Exceptional verbal and written skills; confidence to lead formal client meetings. Organization: Excellent time‑management to balance personal deliverables with team performance metrics. Change Management: Relationship‑building skills with a track record of driving team agility and quality enhancements. Annual Pay Range

45,600 - 62,400 USD

Benefits Generous PTO, 11 paid holidays, well‑being and volunteer time off. Up to 16 weeks fully paid parental leave and baby stipend. Multiple medical plan options with mental health and wellness support. 401(k) with company match and vesting after one year. $400 annual well‑being stipend and tuition assistance up to $5,250. Recognition rewards, referral bonuses, exclusive discounts and more. Cotality is an Equal Opportunity employer committed to attracting and retaining the best‑qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug‑Free Workplace. #J-18808-Ljbffr Cotality