Sales Manager

Job Description

Job Description

Job Summary

The C. Harper Auto Group is seeking an Experienced and Passionate Sales Manager in the Automotive Industry to join our growing team of over 400 employees! The right candidate will have a proven track record of achieving goals and be enthusiastic about training and leading others. As a local industry leader in the automotive sector, The C. Harper Auto Group prides itself on having the best employees and management throughout our over 41 years of serving the Greater Pittsburgh and Tri-State Areas. This position involves overseeing a team of Automotive Sales Consultants, ensuring all customers' needs are met, questions answered, and concerns resolved throughout their entire purchasing process.

Responsibilities:

Team Leadership and Development:

• Train and mentor automotive salespeople.
• Develop and implement training programs to enhance the skills and performance of the sales team.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and inclusive work environment that promotes teamwork and high morale.

Sales Strategy and Execution:

• Develop and execute sales strategies to meet and exceed sales goals.
• Monitor and analyze sales performance metrics to identify areas for improvement.
• Set daily, weekly, and monthly sales targets and track progress towards these goals.
• Work closely with the marketing team to develop and implement promotional campaigns.

Customer Relationship Management:

• Ensure a high level of customer satisfaction by providing excellent service and addressing customer concerns promptly.
• Assist customers in selecting vehicles by asking questions and understanding their needs and preferences.
• Present and demonstrate new and used vehicles to potential customers, highlighting key features and benefits.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.

Operational Management:

• Oversee the daily operations of the sales department, ensuring efficiency and effectiveness.
• Manage inventory levels, coordinating with the purchasing department to ensure an optimal selection of vehicles.
• Ensure compliance with all company policies and procedures, as well as applicable laws and regulations.
• Maintain a clean, organized, and professional showroom environment.

Financial Management:

• Develop and manage the sales department budget, ensuring cost-effective operations.
• Monitor sales and profit margins, implementing strategies to maximize profitability.
• Prepare and present regular sales reports to senior management.

Qualifications:

Experience and Education:

• A minimum of 5-7 years of experience in automotive sales management, with a proven track record of success.

Leadership and Management Skills:

• Strong leadership skills with the ability to inspire and motivate a team.
• Experience in training, mentoring, and developing sales personnel.
• Ability to set clear goals and expectations and hold team members accountable.

Sales and Customer Service Expertise:

• In-depth knowledge of automotive sales processes and techniques.
• Excellent customer service skills with a commitment to providing a superior customer experience.
• Ability to effectively handle customer inquiries, concerns, and complaints.

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build and maintain relationships with customers, team members, and other stakeholders.
• Ability to work collaboratively with other departments to achieve common goals.

Analytical and Problem-Solving Skills:

• Strong analytical skills with the ability to interpret sales data and trends.
• Ability to identify problems, develop solutions, and implement effective strategies.
• Attention to detail and a commitment to accuracy.

Technical Skills:

• Proficiency with automotive sales and CRM software.
• Strong computer skills, including proficiency with Microsoft Office Suite.

Personal Attributes:

• High energy and enthusiasm with a passion for the automotive industry.
• Goal-oriented with a drive to achieve and exceed sales targets.
• Integrity and professionalism in all interactions.

Licensing and Certification:

• Clean driving record and a valid driver’s license.

Why Choose C. Harper Automotive Group?

At C. Harper Automotive Group, we’re more than just a workplace – we’re a family that values our team members and invests in their success. Joining us means being part of a trusted, family-owned business with a 41-year legacy of excellence and innovation in the automotive industry. Here’s why you’ll love working with us:

Innovative and Supportive Work Culture:

We’re a company that thrives on creativity, innovation, and teamwork. Our supportive environment empowers employees to contribute their ideas, embrace challenges, and grow professionally. Whether you’re just starting your career or bringing years of expertise, we celebrate your contributions and provide the resources you need to succeed.

Competitive Compensation:

We offer salaries that exceed industry standards for key positions, including General Managers and Sales Managers. Your hard work and expertise are valued and rewarded here.

Comprehensive Benefits Package:

• Medical, Dental, and Vision Insurance: Enjoy a range pf full coverage options along with an option available at no cost to employees for Medical, and low cost Dental and Vision policies for all employees.
• 401(k) Plan: We invest in your future with an annual company contribution to the standard 401(k) and even offer Roth options to help you build long-term financial security.
• Short-Term Disability and Life Insurance: Peace of mind for you and your family, with no premiums and additional buy-up options available.

Generous Paid Time Off:

Your well-being matters to us. Start enjoying pro-rated paid time off as soon as your 1st day of employment, so you can recharge and spend quality time with loved ones.

Career Growth Opportunities:

At C. Harper Automotive Group, your potential has no limits. As part of our rapidly expanding organization, you’ll find numerous opportunities to advance your career and develop your skills. Many of our leaders began their journey here and grew with us – now it’s your turn to write your success story.

A Legacy You Can Trust:

For four decades, C. Harper Automotive Group has been a trusted name in the automotive industry. We are proud of our reputation for quality, integrity, and exceptional service – values that we live and breathe every day.

Join us and experience a fulfilling career where you’ll be part of a company that truly cares about your success and well-being. At C. Harper Automotive Group, we don’t just offer jobs – we build futures.

About Us:

At The C. Harper Automotive Group, we're more than just a car dealership. We're a beacon in the Pittsburgh automotive landscape, boasting 11 brands across 7 locations. For decades, we've been challenging conventions and setting new benchmarks in the automotive world. Our ethos is simple: stand out, never blend in. We aim to exceed, not just meet, customer expectations, transforming the car buying experience into something extraordinary. Our core values of honesty, integrity, loyalty, and charity, along with a strong focus on family, set us apart.

Equal Opportunity Employer:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join us and be part of a family-owned business that has been locally trusted for 40 years!