Receptionist

Job Description

Job Description

Job Overview

We are seeking a friendly and professional Cannabis Receptionist to join our dynamic team at our URB Cannabis Monroe location. As the first point of contact for our clients and customers, you will play a critical role in creating a welcoming and positive experience.

Key Responsibilities

· Warmly greet all guests and customers upon arrival, ensuring a positive first impression.

· Manage the flow of customers in the reception area, ensuring timely service and a pleasant experience.

· Answer phone calls and respond to emails, addressing customer queries and providing accurate information about our products and services.

· Schedule and confirm appointments, maintaining an organized calendar for the dispensary.

· Verify customer identification and age in compliance with state and local regulations.

· Maintain a neat and orderly front desk and waiting area, ensuring a clean and inviting environment.

· Assist with basic administrative tasks, including data entry and document organization.

· Provide support to the dispensary staff with tasks as needed.

Qualifications

· Must be at least 21 years of age or older.

· High school diploma or equivalent; additional education or certification in office administration is a plus.

· Previous experience as a receptionist or in a customer service role, preferably in a retail setting is highly desirable

· Strong communication and interpersonal skills with a friendly demeanor.

· Ability to multitask and remain organized in a fast-paced environment.

· Basic knowledge of cannabis products and industry regulations is highly preferred.

· Comfortable answering customer inquiries both in-person and over the phone.

· Ability to work flexible hours, including evenings, weekends, and holidays when needed.