Sales & Service Specialist

Job Description

Job Description

Part-time Seasonal | Brookfield, CT | $17 - $19 per hour | Reporting to the General Manager

*Due to the core functions of this role, candidates must be 18+

More fun. More passion. More connection. Golf Ranch is building the future of golf—and you’re invited!

Who we are

At Golf Ranch, we’re in love with the game of golf and we’re on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy — where competition and connection go hand in hand, and everyone feels like they belong.

Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences.

Ready to work where good vibes and great people come standard? Apply today and come be part of the team that’s changing the game!

Who you are

The Sales and Service Specialist is the first impression of Golf Ranch—combining exceptional hospitality, product knowledge, and a natural ability to connect with guests. This person thrives on delivering great service while guiding guests toward experiences that enhance their time on-site, whether that’s learning about Ranch Pass memberships, events, or the perfect way to spend a bucket of balls.

Our ideal team member is curious, service-minded, and confident in communicating with guests. You’ll be the go-to person for questions, recommendations, and transactions—helping guests feel informed, valued, and excited to return.

What you'll do

Guest Experience & Service

• Greet guests warmly, assist with check-in, and make sure everyone feels welcome from the moment they arrive
• Provide accurate, friendly information about Golf Ranch offerings, including memberships,events, and promotions
• Build genuine connections with guests, fostering a sense of belonging and enthusiasm for the Golf Ranch community

Sales & Communication

• Guide guests toward purchases that enhance their visit, from memberships to gift cards and experiences—always focusing on connection over pressure
• Accurately handle transactions, payments, and inquiries at the front desk with professionalism and efficiency
• Promote ongoing programs and events with enthusiasm and knowledge

Operations & Collaboration

• Support the flow of daily operations, assisting across the range, concession, or retail area as needed
• Work closely with teammates and managers to ensure a smooth guest experience and seamless communication across shifts
• Contribute ideas to improve sales processes and service delivery

Events & Promotions

• Assist in preparing for and supporting special events, leagues, and group outings
• Bring energy and attention to detail to make every event feel well-run and memorable

Requirements

What you’ll need

• A warm, approachable personality with strong communication skills
• Ability to multitask and maintain professionalism in a fast-paced setting
• Comfort learning new systems (POS, booking, or membership platforms)
• Schedule flexibility including evenings, weekends, and holidays

Bonus Points

• Passion for golf, sports, or community-driven experiences
• Experience in point-of-sale, booking, or CRM software
• Customer service or retail experience, ideally in hospitality, recreation, or entertainment

Physical Requirements

• Ability to walk, stand, and interact with guests for extended periods of time.
• Ability to lift, carry, bend, and set up items weighing up to 50 pounds.
• Comfort working in a high-volume, fast-paced environment, including outdoors in varying weather conditions

These points highlight the core parts of the job, but day-to-day duties may shift. We’re committed to providing reasonable accommodations so team members of all abilities can succeed.

Benefits

Why Golf Ranch?

At Golf Ranch, work, play, and growth go hand in hand. Our core values of Unshakeable Character, Competitive Greatness, Infectious Enthusiasm, and Deep Connection show up every day in how we treat our guests and how we treat each other. Along with a supportive team environment, we offer:

• Competitive hourly pay
• Unlimited free buckets to enjoy outside of work
• 50% off food and beverages
• 25% off merchandise and retail
• One free on-shift meal from our beloved concession container
• Predictable scheduling you can plan around
• On-the-job training and career development opportunities

Our Commitment

Our mission to create a sense of belonging through the game of golf reflects our commitment to diversity & inclusion. Golf Ranch is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.