Software Engineering SMTS - Agentforce Reasoning Engine

Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. The Experience The Agentforce Reasoning Engine team is a group of Generative AI Application Engineers building the core Python/FastAPI service that powers multi-agent orchestration at Salesforce — enabling intelligent agents to reason, plan, and act on behalf of millions of customers every day. Based in San Francisco, CA and Bellevue, WA, you’ll join a collaborative team that loves to learn and teach, and you’ll play a direct role in shaping the AI backbone of Agentforce. What You’ll Actually Be Doing Build and own scalable backend services powering multi-agent orchestration, supporting thousands of concurrent tenants at production scale. Design and improve stateful session management using Redis and distributed storage patterns, ensuring reliability across LLM call chains. Drive system performance through automation, including capacity planning, monitoring, and root cause analysis. Collaborate with Product Managers, Application Architects, and AI researchers to bring agent reasoning capabilities from concept to production. You’re Our Person If... You have 4+ years of experience building production AI systems and/or backend services. You have strong Python programming skills and experience building production‑grade async services (FastAPI or equivalent). You have hands‑on experience with distributed, scalable systems and modern data storage frameworks such as Redis, Kafka, and Docker/Kubernetes. You have experience integrating with LLMs and prompt engineering in production systems. A related technical degree required. Even Better If... You have experience with multi‑agent orchestration or agentic AI frameworks. You’re familiar with vector databases, embeddings, and retrieval systems. You have experience with conversational AI or voice‑integrated services. You collaborate well across teams and communicate clearly in writing and in discussion. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to employees. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Compensation In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $148,500 – $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 – $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr Salesforce