Service Operations Associate I (Charlotte, NC)

Why Work at Mercer Advisors?

For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.*

Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible.

Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country.

* Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology  here .

Job Summary:

The Service Operations Associate I is a critical operational role within the Client Service department, responsible for executing the administrative and transactional functions that support the firm’s service delivery. This centralized team works from a shared queue to ensure timely and accurate processing of client requests, including paperwork, money movement, account maintenance, and custodial interactions.

This role is designed to complement the Relationship Manager (RM) function by handling the behind-the-scenes execution that enables a seamless client experience. While not client-facing, the Service Operations Associate I plays a vital role in maintaining operational excellence, regulatory compliance, and service consistency.

This position offers a clear career path to Service Operations Associate II and III, with increasing levels of complexity, ownership, and leadership within the operations function.

Essential Job Functions for this role include:

Operational Execution

• Process client paperwork, forms, and documentation with accuracy and efficiency.


• Execute money movement requests, including wires, ACH transfers, and journal entries, in accordance with firm and custodial policies.


• Monitor and manage service requests in a centralized queue, ensuring timely resolution and escalation when needed.


• Maintain detailed records of all transactions and communications in the CRM and custodial platforms.

Custodial & Platform Coordination

• Serve as a liaison with custodians and third-party platforms to resolve operational issues and facilitate transactions.


• Stay current on custodial procedures, platform updates, and regulatory requirements.


• Ensure all operational activities meet compliance standards and internal controls.

Team Collaboration & Support

• Partner with Relationship Managers and Wealth Advisors to support client service delivery through accurate execution.


• Collaborate with internal departments (e.g., compliance, financial planning, investment operations) to ensure alignment and efficiency.


• Participate in team meetings and contribute to process improvement initiatives.


• Other duties as assigned.

Quality Assurance & Continuous Improvement

• Identify and report operational inefficiencies or recurring issues.


• Assist in documenting and refining standard operating procedures (SOPs).


• Support training and onboarding of new team members as needed.

Career Path & Growth:

• Service Operations Associate II: Increased ownership of complex transactions, custodial relationships, and process improvement initiatives.


• Service Operations Associate III: Leadership within the operations team, mentoring junior associates, and driving strategic operational enhancements.

Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant’s geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors’ incentive compensation programs. 

Base Pay Range

$55,252.13 - $65,002.50 USD

Benefits:

Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:

• Company Paid Basic Life & AD&D Insurance


• Company Paid Short-Term and Long-Term Disability Insurance


• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance


• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.


• Kaiser Medical plans available in California


• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.


• Two comprehensive Dental Plans


• Vision Insurance Plan


• Dependent Care Savings Account for child and dependent care.


• 14 Company Paid Holidays including a full week off at Thanksgiving.


• Generous paid time off program for vacation and sick days


• Employee Assistance Plan


• Family Medical Leave


• Paid Parental Leave (8 weeks)


• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.


• Adoption Assistance Reimbursement Program


• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.


• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option


• Pet Insurance

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E-Verify and complies with federal employment eligibility verification requirements.

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