Director OF Professional Services

Director, IFM & Workplace ExperienceSkip to main content#Director, IFM & Workplace Experience page is loaded## Director, IFM & Workplace ExperienceApplyremote type: On-sitelocations: Mountain View, CAtime type: Full timeposted on: Posted Todayjob requisition id: REQ511037**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**What this job involves -** Every day, we set the highest standard for all site operations, experience, customer service, financial acumen, and technical knowledge for our fast moving big tech Client. We pride ourselves on delivering excellence in the care and comfort of every guest, client, and employee that we interact with, while maintaining incredible facilities and fast moving teams. As a senior leader within a tech-forward culture, the IFM Director promotes high performance and operational rigor while ensuring the highest standards across all service delivery in his/her portfolio. The IFM Director will also double-hat as Transformation Lead on initiatives including but not limited to Workplace Experience across the account.This role requires an enthusiastic, highly collaborative professional who can lead through culture, people leadership, integration, hospitality and connection. You will bring complete transparency and accountability to everything we do—seamlessly blending mechanical and hard services with magical workplace experiences to achieve a unified, best-in-class integrated facilities environment.**What your day-to-day will look like:**Integrated Service Delivery & Experience Management* Holistic Site Management: Oversee and manage the assigned site(s) in strict accordance with all agreed policies, procedures, and contract scopes, ensuring hard facilities maintenance and soft employee experiences operate as a singular, cohesive program. The successful candidate will oversee all Operations, Events, Engineering, Reception, Mailroom, Sustainability, Occupancy Planning and Moves Adds Changes, and the culture of the workplace.* Magical Workplace Experiences: Drive the workplace experience by infusing hospitality-first mindsets into routine facility tasks, turning day-to-day operations and real-time help desk feedback into frictionless, positive brand experiences.* Cross-Functional Synergy: Coordinate, collaborate, and unify diverse onsite partner programs—including Workspace Services, Food Services, Fitness, Massage, Transportation, Space Management, Property Management, and Security—to break down operational silos and deliver a single-team approach.* Moves & Space Transitions: Partner actively with Space Management and move teams during building moves, adds, changes, and site activations, managing live "Day 1" details to positively shift employee perception and ensure seamless operational readiness.Critical Operations, Vendor & Risk Management* Asset & Infrastructure Stewardship: Take overall operational accountability for critical site systems, including mechanical, electrical, plumbing, carpentry, HVAC, generator operations, and life-safety systems.* Risk & Compliance Management: Ensure absolute compliance with all health and safety, environment, and risk management policies and procedures. Maintain local health and safety requirements and lead emergency preparedness protocols and business continuity at the site.* Vendor Performance Excellence: Manage third-party vendor performance to ensure services are delivered to the highest standards. Meticulously document, manage, and escalate instances of poor performance and contract deviations, while identifying continuous process and cost efficiencies.* Maintenance Execution: Oversee repairs, routine maintenance, and minor capital works from inception to completion, resolving issues promptly.*Client Relationships, Accountability & Strategy** Strategic Client Partnerships: Proactively develop, manage, and nurture relationships with the client’s leadership, ensuring expected service levels are consistently achieved.* Contractual KPI Compliance: Comply with all requirements of the client contract, bringing deep visibility to outcomes to meet or exceed established Key Performance Indicators (KPIs).* Strategic Plan Implementation: Assist with the development, implementation, and quarterly tracking of the site’s comprehensive Annual Management Plan, making data-driven recommendations to drive sub-regional success.Financial Accountability & Value Creation* Fiscal Stewardship: Manage and own the comprehensive annual capital and operating expenditures for the assigned site(s) strictly within agreed budgets, ensuring extreme financial transparency.* Budgeting & Variance Reporting: Manage annual budgeting and quarterly forecasting processes. Review and approve variance reports, ensuring strict alignment within delegated financial and contractual authorities.Leadership, Staff Management & Development* High-Performing Team Leadership: Lead, manage, develop, and supervise a professional, friendly, creative, and detail-oriented facilities team, serving as an ambassador for JLL by adopting and maintaining the core values of Teamwork, Ethics, and Excellence.* Training & Onboarding: Provide exceptional onboarding, technical training (including Space Management RASCI alignments), and strategic team-building initiatives to set personnel up for operational success.* Performance Programs: Actively participate in individual performance management programs and personal development planning, driving team cohesion and professional growth.Sound like you? To apply you need to possess:* Experience: Minimum of 10+ years of experience in integrated facilities management, property operations, corporate hospitality leadership, or a closely related field. At least 5 years of dedicated supervisory experience managing multi-disciplinary facilities or guest service teams is required.* Education: A Bachelor’s Degree or Diploma in Facility Management, Property Management, Business Operations, Engineering, or a hospitality-related field is highly desirable. Professional industry certifications (e.g., IFMA CFM, PMP) are a significant advantage.* Technical & System Literacy: Proficient in workplace management systems, computerized maintenance management systems (CMMS), and Google Suite tools, with the ability to interpret real-time data, tickets, and space utilization charts.* Financial & Analytical Acuity: Exceptional capability to build and manage multi-million dollar operational budgets, forecast expenditures, manage vendor contracts, and generate actual-vs-budget variance reports.* Communication & Presence: Outstanding verbal and written communication skills. Proven experience in navigating complex client matrices, addressing high-stakes friction points, and speaking confidently in front of senior leaders and employee forums.* Physical Requirements: Ability to perform active site walkthroughs to audit mechanical rooms, workspace aesthetics, and infrastructure zones across multiple campus locations to verify compliance with JLL and client quality standards.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Estimated compensation for this position:**192,000.00 – 250,000.00 USD per year*This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.***Location:**On-site –Mountain View, CA**Job Tags:**Google JobsIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:**JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.**California Residents only**If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr