Geriatric Patient Care Specialist II

## Geriatric Patient Care Specialist IIApplylocations: North Fort Myers, FLtime type: Full timeposted on: Posted Todayjob requisition id: M103865**Job Description Summary**Geriatric Patient Care Specialist The Geriatric Patient Care Specialist serves as a vital link between our elderly patients, their families, and the multidisciplinary care team. This role is crucial for ensuring seamless patient navigation, comprehensive administrative support, and coordination of care services, ultimately contributing to the highest quality of patient outcomes.**How will you make an impact & Requirements****Key Responsibilities*** Appointment Management: Coordinate, schedule, and confirm new and existing patient appointments using systems like Athena and Carelink; place reminder calls to patients.* Patient and care coordination* Liaison/Communication: Act as the primary liaison, communicating regularly with patients, family members, and various providers and care teams (including specialists, PCPs, home health, and hospice agencies).* Case Management & Referrals:* Coordinate and schedule post-discharge visits for patients returning home from the hospital or skilled nursing facilities (SNF).* Monitor and manage the coordination of new patient referrals, specifically for house calls.* Process and track specialized referrals (e.g., specialists, home health, hospice, psychiatry), including faxing orders/referral packets and progress notes, and following up to confirm acceptance and scheduling.* Program Enrollment: Enroll eligible patients in Advanced Primary Care Management (APCM), creating the necessary profiles and uploading consent forms; accurately document time spent on APCM tasks (e.g., home health orders, prescription management, phone calls).* GUIDE Program Management: Track referrals, discuss program details with patients, and set up in-person or telehealth visits, including confirming insurance and location details.* NP/Provider Support: Screen and return phone calls to family members on behalf of the Nurse Practitioner (NP).**Administrative and Documentation*** Patient Registration & Data Entry: Perform patient registration, creating profiles in Athena, and accurately adding/verifying patient demographics, new patient insurance, and billing information. Upload admission packets as needed.* Census Management: Maintain and track provider census data, monitoring patient appointment cadence, referral status, and ensuring accurate provider and regional assignments in Athena and other tracking systems.* Insurance Verification & Authorization:* Verify patient insurance benefits.* Obtain necessary insurance authorizations for specialist referrals, APCM, Transitional Care Management (TCM) services, and medications.* Documentation: Document after-hours call notes in the patient chart.* General Administration: Assist with tasks related to practice capacity, general letters, and processing provider requests/orders.**Clinical Support and Processing*** Orders Processing (Lab, Radiology, DME):* Process lab and radiology orders, including faxing orders and demographics for mobile imaging.* Manage the Lab bucket by labeling/assigning reports and contacting patients to deliver lab results on behalf of the NP.* Complete and process Durable Medical Equipment (DME) orders, add addenda to progress notes, fax the order and face sheet to the vendor, and call to confirm receipt.* Medication Assistance: Verify medication dosage and frequency in the EHR and submit prescription refills on behalf of the NP. Send orders for acute issues to Assisted/Independent Living facilities (AL/IL) on behalf of the NP.* Medical Records: Send medical records requests on behalf of the NP; fax progress notes and records to specialists, PCPs, home health, and hospice agencies for care coordination.* Compliance: Track and manage death certificate requests. Send home health certifications to the Central Business Office (CBO). Serve as a liaison for unprocessed medical records requests between HealthMark and the patient/requestors.**Qualifications*** Experience: Previous experience in a healthcare administrative or patient care coordination role is preferred, especially in a geriatric or primary care setting.* Technical Skills: Proficiency with Electronic Health Record (EHR) systems (e.g., Athena) and scheduling platforms (e.g., Carelink).* Knowledge: Strong understanding of medical terminology, insurance verification, authorization processes, and common clinical workflows (e.g., lab orders, referrals, prescription refills).* Attributes: Exceptional organizational skills, attention to detail, strong verbal and written communication, and a compassionate, patient-centered approach.### About UsFounded in Port Charlotte on the Southwest Florida coast in 2008, Millennium is quickly becoming one of the most successful and fastest-growing physician groups in the country. We are physician-led, meaning we value our physicians’ insights to guide our continued success, and we trust them to provide the best care for their patients. Our team works together to ensure the best interests of our healthcare providers remain at the center of all we do. In recognizing that physicians are the foundation of our organization, we’ve achieved industry-leading physician engagement and nation-leading results.### Who we areMosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr