IT Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Operations Manager based in the United States. Lead the delivery and continuous improvement of enterprise IT services supporting mission-critical government programs and essential business operations. In this role, you will oversee daily IT operations, cloud infrastructure, enterprise applications, cybersecurity coordination, and technology modernization initiatives. You will work with Microsoft Azure, Microsoft 365, ServiceNow, and other enterprise platforms to ensure secure, reliable, and compliant technology services. Collaborating with technical teams, government stakeholders, vendors, and leadership, you will drive operational excellence and align technology solutions with strategic priorities. You will play a key role in change management, service governance, risk mitigation, and the implementation of scalable cloud-based solutions. This opportunity combines hands-on technical expertise with strategic decision-making, team leadership, and cross-functional collaboration. Your work will help strengthen digital capabilities, improve operational resilience, and support programs that deliver essential services to communities. \n Accountabilities

* IT Operations Leadership: Direct and coordinate daily IT service delivery across infrastructure, cloud platforms, enterprise applications, identity management, and end-user support. Establish operational priorities, allocate resources, define service expectations, and ensure alignment with strategic objectives. * Service Delivery and Performance: Lead operational reviews, status meetings, and performance monitoring activities. Serve as the escalation point for major incidents, outages, service disruptions, and other operational challenges. * Cloud and Infrastructure Management: Oversee Microsoft Azure infrastructure and cloud modernization initiatives, including networking, platform services, storage, databases, identity services, and environment provisioning. Coordinate production releases and operational readiness reviews while ensuring compliance with federal security and architecture requirements. * Enterprise Application Management: Oversee the operational support and lifecycle management of enterprise applications, including ServiceNow, Azure DevOps, Microsoft 365, and custom mission-support systems. Evaluate application onboarding requests, assess operational impacts, and contribute to hosting and enterprise integration decisions. * Change and Release Management: Lead Change Advisory Board (CAB) activities and operational governance processes. Review technical change requests for risk, compliance, implementation readiness, and business impact while coordinating stakeholders throughout planning and execution. * Documentation and Governance: Ensure that changes are supported by accurate documentation, implementation plans, testing procedures, and rollback strategies. Promote effective change adoption and consistent governance practices across the organization. * Cybersecurity and Compliance: Partner with cybersecurity teams to maintain secure and compliant operating environments. Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, audit responses, incident response, and security remediation efforts. * Risk Management: Evaluate operational and security risks associated with new applications, integrations, and cloud services. Ensure alignment with Federal Information Security Modernization Act (FISMA) controls, federal security frameworks, and applicable agency policies. * Program and Mission Support: Maintain technology platforms that enable government programs, grants management, volunteer initiatives, disaster response, and other mission-critical activities. Coordinate IT services and ensure systems remain operationally ready to support program delivery and field operations. * Vendor and Team Leadership: Manage, mentor, and coordinate technical staff, contractors, and service providers across engineering, operations, cybersecurity, networking, and application support. Support workforce planning, onboarding, performance management, and professional development. * Strategic Planning and Modernization: Identify opportunities to improve operational efficiency through automation, process optimization, cloud adoption, and service transformation. Evaluate emerging technologies and industry best practices, providing recommendations on technology investments and operational improvements. * Stakeholder Collaboration: Work closely with program offices, technical teams, agency leadership, and external partners to align IT services with organizational priorities, strengthen accountability, and deliver reliable technology solutions.

Requirements

* Education: Bachelor's degree in Information Technology, Computer Science, or a related field. * Professional Experience: At least eight years of progressive IT experience, including three or more years in operational leadership, management, or supervisory positions. * Federal Government Experience: Demonstrated experience supporting federal government information systems, with familiarity with government operational environments and compliance requirements. * Cloud Technology Expertise: Strong experience with Microsoft Azure, cloud operations, infrastructure management, and cloud modernization initiatives. * Enterprise Platforms: Practical knowledge of Microsoft 365, ServiceNow, Azure DevOps, enterprise application support, and identity and access management (IAM). * IT Service Management: Experience managing IT service delivery, operational performance, incident escalation, change management, release coordination, and service governance. * Cybersecurity and Compliance: Understanding of federal cybersecurity frameworks, FISMA controls, security assessments, ATO processes, risk management, and compliance requirements. * Leadership and Team Management: Proven ability to lead cross-functional technical teams, manage contractors and vendors, coordinate resources, and promote accountability and collaboration. * Project and Change Management: Ability to coordinate complex technical initiatives, oversee operational readiness, manage competing priorities, and drive modernization projects from planning through implementation. * Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical issues clearly, prepare documentation, lead meetings, and engage effectively with technical and non-technical stakeholders. * Analytical and Problem-Solving Skills: Strong judgment and troubleshooting capabilities, with the ability to identify risks, resolve operational issues, improve processes, and make informed technical recommendations. * Preferred Government Experience: Previous experience supporting federal civilian agencies is an advantage. * Preferred Technical Experience: Experience managing Azure cloud environments, DevOps pipelines, and enterprise-scale application integrations is desirable. * Preferred Mission Support Experience: Familiarity with disaster services, grants management, volunteer programs, or mission-support systems is beneficial. * Preferred Certifications: ITIL, Project Management Professional (PMP), Microsoft Azure, Certified Information Systems Security Professional (CISSP), or other relevant certifications are advantageous. * Work Authorization: U.S. citizenship is not explicitly required for this position. Candidates should be prepared to meet any applicable background investigation and public trust requirements associated with the role.

Benefits

* Competitive annual salary: Expected base salary range of $123,250-$166,750, depending on experience, geographic location, and contractual requirements. Actual compensation may fall outside this range. * Fully remote work: Work remotely from anywhere in the United States, with no routine travel required. * Full-time employment: A standard workweek of 40 hours. * Medical insurance: Multiple medical plan options, including plans with Health Savings Accounts (HSAs). * Dental and vision coverage: Access to dental and vision insurance plans. * Retirement savings: A 401(k) plan with pre-tax and post-tax contribution options, subject to applicable IRS limits, and an employer matching contribution. * Paid time off: Typically 15 days of paid leave per calendar year for vacation, personal needs, and illness, prorated according to the hire date. * Paid holidays: Typically 10 paid holidays annually, prorated according to the hire date. * Flexible work arrangements: Full flexible workweeks where operational requirements permit. * Paid family leave: Eligible employees may receive up to 160 hours of paid family leave within a rolling 12-month period. * Additional leave options: Paid sick, personal, parental, military, bereavement, and jury duty leave, subject to applicable policies and eligibility requirements. * Income protection: Short-term and long-term disability benefits. * Additional insurance options: Life insurance, accidental death and dismemberment coverage, personal accident insurance, critical illness coverage, and business travel and accident insurance. * Leadership and career development: Opportunities to guide technical teams, shape enterprise IT strategy, and lead cloud modernization and service improvement initiatives. * Mission-driven impact: Contribute to reliable technology services that support essential government programs, disaster response capabilities, and public-sector operations. * Collaborative environment: Work alongside technical specialists, cybersecurity professionals, program leaders, and other stakeholders to deliver secure and effective IT services.

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