Care Coordinator

Provide Remote Patient Monitoring (RPM) and Chronic CareManagement (CCM) services to patients using multiple communicationchannels (phone, email, text) and digital health technologies. Provide patient support via health and lifestyle coaching,assistance navigating the healthcare system and as a liaison with theirhealth care provider. Assist with patient enrollment, including account setup, devicelogistics, and scheduling initial setup calls. Provide technical support for our medical peripherals,troubleshooting, and ensuring proper functionality. Maintain accurate and up-to-date records of all customerinteractions, technical issues, and resolutions. Identify and escalat priority issues per defined protocols tothe appropriate stakeholders. Participate in projects (e.g., quality assurance, productfeedback) to support company-wide goals. Perform other assigned tasks that contribute to the team'ssuccess and the company’s overall growth. Required Skills Highly organized with the ability to multitask and prioritizetasks effectively in a fast-paced environment. Strong verbal and written communication skills. Strong analytical and problem-solving skills. Medical Assistant, Licensed Vocational Nurse (LVN/LPN) orequivalent experience Proficient with computer applications (e.g. Microsoft OfficeSuite, electronic health records) and the ability to learn new softwarequickly. Bilingual: {English/Mandarin, English/Korean,English/Vietnamese, English/Spanish, English/French or other languages}. At DrKumo, we believe that great customerservice makes a difference in healthcare. If you love helping people,problem-solving, and working in a team that values you, #J-18808-Ljbffr DrKumo Inc