Seasonal Tax Examiner I
Massachusetts Department of Revenue
We are hiring seasonal staff to assist during the tax filing season (approximately 6 months starting in January). Full-time and part-time schedules are available as follows: Full-time Monday through Friday 8:30am-4:30pm, part-time Monday through Friday 10:30am-4:30pm. These positions are hybrid with training conducted on site at 200 Arlington Street, Chelsea, MA. Responsibilities: Respond to taxpayer telephone inquiries received on DOR’s tax hotlines Provide taxpayers with technical assistance by explaining state tax laws, rules, regulations, policies, etc. Have strong computer skills with a strong knowledge of Microsoft Word and Excel Perform computer research by accessing taxpayers’ account information and complete all casework/paperwork in accordance with Departmental policy Qualifications: Strong analytical skills Ability to provide oral instructions over the telephone in a precise, understandable manner Effectively follow written and oral instructions Ability to gather information by examining records/documents and through tactful questioning of individuals. Exercises sound judgment and discretion in handling confidential information Prior experience working in a call center, or in the following fields: customer service, collections, and/or tax administration. One year of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work #J-18808-Ljbffr Massachusetts Department of Revenue
Vacancy posted 2 days ago
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