Real-Time WFM Analyst

Rapid Response Monitoring is seeking a Real Time Analyst (WFM) based in California. This position involves monitoring alarm and call volume to enhance operational performance and service levels. The ideal candidate will have a degree in Statistical Analysis or related fields and at least 1 year of relevant experience. Responsibilities include managing call traffic, collaborating with operations teams, and analyzing performance data to drive improvements. The role requires professionalism and multitasking skills, along with proficiency in the Microsoft 365 suite. #J-18808-Ljbffr Rapid Response Monitoring