ECom Associate - Curbside - Personal Shopper (81671)

ECom Associate - Curbside - Personal Shopper

The individuals who perform this job provide extraordinary shopping experiences to our in-store and online guests and exceptional service at the time of pickup. Essential duties and responsibilities including, but not limited to, the following:

1. Know and actively demonstrate, daily, our Company Mission Statement and Core Values.

2. Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.

3. Greet guests with a smiling face and helpful demeanor, remember that the guest comes first.

4. Print, fulfill, and finalize online/e-commerce orders diligently, following the appropriate procedures/guides for the platform in use.

5. Operate computer, phone, and/or electronic scanner to look up products as needed to verify availability and complete orders.

6. Ensure proper product/pricing by verifying the correct barcode.

7. Monitor merchandise handed to guests/delivery drivers so that the accurate products/quantities are leaving the store. Never bring unaccounted for products out of the store.

8. If necessary, check acceptable identification to ensure the sale is legal. Use best practices and always be professional when checking IDs.

9. Send verification emails when any suspicious orders are seen.

10. Issue receipts/invoices.

11. Ensure all orders for the day are either finalized or still waiting to be picked up. Send appropriate notifications for outstanding orders.

12. Bag or box merchandise. Is business-minded when using bags (double bag only when asked by the guestfor multiple bottle orders, use boxes) and bottle protectors (greenies) (no, not every bottle needs one).

13. Keep work area clean and neat and stocked with supplies.

14. Properly use and maintain computers, copiers, and scanner equipment.

15. Assist with carry-outs; load orders into vehicles as needed.

16. Assist in restocking shelves, front product as it is pulled, and review for out-of-date items.

17. Assist in stocking beer cooler, wine cooler, coke box, freezer, and/or deli case.

18. Remove cases and/or boxes from the sales floor (other than organized case stack displays).

19. Break down boxes not for store use and throw them away.

20. Keep boxes used for re-packing in organized stacks and maintain area regularly.

21. Clean up broken items. If necessary, mop floors and put up "Wet Floor" signs; Cannot leave spills unattended.

22. Sweep and mop the floor.

23. Keep the parking lot clean of refuse (that's trash and other junk that doesn't belong there).

24. Gather shopping carts from the parking lot if necessary.

25. May be asked to run a cash register as business dictates.

26. Suggestively sell add-on items to in-store guests.

27. Carry-out or dolly-out merchandise at guest request. (It is okay to accept tips, but never to request them).

28. Answer questions and provide information to guests.

29. May resolve guest complaints with courtesy and respect.

30. Avoid conversations with coworkers when guests are present.

31. Avoid use of personal cell phone while on the sales floor.

32. Prepare assigned areas for inventory and assist in the inventory process if needed.

33. Carry out directives of management efficiently.

34. Fulfill responsibilities with care and attention to detail.

35. Practice teamwork and cooperation with others.

36. Possess time management skills and be able to prioritize tasks.

37. Ability to manage stress in a fast-paced environment.

38. Stand, lift, carry, walk, and bend constantly. Use arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more regularly. Communicate with and understand team members and guests. See product and signage.

39. Work in accordance with all safety regulations of Spec's Family Partners and OSHA.

40. Other projects as assigned by management. Yes, you may have to clean the restroom.

41. Attendance and timeliness are required. Online orders cannot be fulfilled from home.

Qualifications:

• As an E Com Associate- Curbside, you'll review submitted orders and contact Customers regarding order selection as needed
• You'll serve as one of the primary points of contact for customer service and order review, select eCommerce online orders, package them in compliance with Standard Operating Procedure (SOPs), and ensure all perishable / non-perishable eCommerce merchandise areas are clean and free of debris
• Reviews submitted orders; helps coordinate proper allocation of resources to ensure accurate and on-time completion
• Assist in selecting, sorting, unloading merchandise from baskets into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed
• Provides superior customer service by phone and e mail when reviewing orders with customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps customers as needed
• Packages / transports/ loads groceries, merchandise from the Store to customer's vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Selects necessary items to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer
• In the absence of the Manager / Lead, takes the lead to communicate
• Maintains / stocks bag areas
• Organizes / cleans / prepares E Com area
• Loads/ unloads / moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Work with Customers and stay attentive to their needs