Catering Coordinator

Catering CoordinatorAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantOur Catering Coordinators are the driving force behind some of our customers' most memorable moments, from weddings and holiday gatherings to corporate events and everyday celebrations. In this role, you'll own the full catering experience, from meeting with customers and writing detailed orders to coordinating across departments and ensuring every event goes off without a hitch.If you're someone who thrives on organization, loves working with people, and takes pride in delivering exceptional results, we'd love to have you on our team.What You'll DoNo two days are exactly the same, but here's what you can expect:Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great oneMeet with customers to understand their catering needs, write detailed orders, and coordinate across all departments involved including kitchen, bakery, and deliSet and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitabilityContact businesses and prospective customers to share information about Hy-Vee's catering services and develop contracts for exclusive Hy-Vee catering eventsDetermine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping proceduresDevelop and maintain standard catering practices and conduct quality control checks for multi-event cateringOrganize store shows and events such as bridal and holiday shows, set up displays, and coordinate with the events coordinator for annual eventsConsult with customers on rental companies and recommend equipment purchases with Store Director approvalEnsure proper temperatures and storage procedures are maintained to guarantee product freshness and control shrinkDevelop guidelines for department performance in the manager's absence and instruct, assign, and coordinate work of department employeesAttend department manager meetings, obtain baseline pricing, and ensure competitive pricing in the market areaUnderstand and troubleshoot equipment and ensure maintenance is performed as neededMaintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelinesAnswer phone calls and return voicemails promptly and professionallyReport to work when scheduled and work the expected number of hoursYour SkillsTo be successful, you'll need to be able to:Solve practical problems and work through complex situations with professionalism and good judgmentCommunicate clearly and confidently with customers, team members, and outside vendors in person, by phone, and in writingCompose original correspondence and follow technical manuals and guidelinesUse math skills including fractions, decimals, and percentages for pricing and invoicingLead and motivate a team, maintaining high standards and a positive, energetic work environmentReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness HomeDirect Reports: Department EmployeesEducation and ExperienceHigh school diploma or equivalent experience required1 to 3 years of similar or related work experience requiredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-paced role in a retail and catering environment where you'll stay busy and engaged throughout your shift. You'll have frequent exposure to noise and occasional exposure to equipment movement, temperature extremes, dirt, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.