Hospice Account Executive

Hospice Customer Service Representative

Serves as the customer service representative for all hospice agency referral sources, including sales calls, hospice education and information, and community in-services regarding hospice.

Job Description:

• Helps build collaborative working relationships both internally and externally.
• Responsible for being a good steward of the company's financial resources by projecting a return on monies spent and managing to a marketing expense budget.
• Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of company. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections and closing.
• Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.
• Participates in collaborative strategic planning and problem solving as it relates to marketing growth strategies and community education
• Responsible for achievement of admission goals/expectations as established at hire or at review of annual agency budget goals.
• Completes specific assignments timely as requested by supervisor.
• Attends staff meetings to give an update regarding accounts, customer needs, and progress towards agency growth strategies.
• Coordinate in-services with community and medical-based groups to educate them on hospice services on an as needed basis
• Responsible for checking e-mail daily and responding to phone messages within 24 business hours.
• Responsible for all sales administration duties including, but not limited to, CRM compliance, expense reports, payroll time sheets, medical director time sheets, strategic territory planner, PTO requests, paperwork (POC) delivery or pick-up when needed.
• Other tasks as assigned.

Work Schedule: Work may require evening, night, holiday, or weekend assignments on occasion.

Travel: Some portions (less than 50%) of daily assignments require travel to client/resident/patient locations or other work sites, via car or public transportation.