Consumer Banker II (College Hill)

Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. Essential Functions / Responsibilities Perform necessary functions to open accounts and maintain them. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Daily activities that align with the First Financial Bank Experience (FFB Experience), including but not limited to partnering with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related. Ensure client follow‑up calls are conducted in the proper time frame. Maintain all operational and risk management standards. Assist clients transact business within the branch, drive‑thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures. Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a first‑class client experience. Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model. Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities. Consistently meet or exceed sales, service and referral goals set by management. Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering. Stay informed and up to date on all bank products, processes and procedures especially the most complex ones. Minimum Knowledge, Skills, and Abilities 3‑4 years client service experience in a retail environment. 3‑4 years sales and service experience with previous success in achieving sales and service goals in a retail environment. High school diploma or general education degree (GED) is required; may obtain notary authorization. Possesses a strong level of bank product knowledge and solid sales skills. Associate’s or Bachelor’s degree is preferred or equivalent combination of education and work experience in sales. Ability to serve a wide variety of client needs according to bank policy and procedures. Ability to lead teams as needed. Works with limited supervision; follows established guidelines and applies them with proficiency. Collaborates with senior role or Supervisor and uses subject‑matter expertise to advise others. Supervisory Responsibilities Supports the management needs for the FCM. Physical Requirements Occasionally lifts and carries up to 50 lbs., frequently lifts and carries up to 10 lbs., frequently sits, stands, walks and drives. Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements. Development and Training Client Conversation Workshop, Transaction Processing & Regulatory Understanding. Consumer Banking Certification: Business Management Tool, Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud. Consumer Lending Certification: Loan Application and Communication; Regulatory, Risk, Legal & Fraud. Consumer Lending Certification: Understanding Credit Reporting, DTI, T‑Chart. Consumer Lending Certification: Understanding Underwriting & Processing. Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules. Pay Scale $18.00 - 20.67 per hour. Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide. EEO Statement It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer. At First Financial Bank, our mission is to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. #J-18808-Ljbffr