Case Manager

RN-Case Manager

POSITION SUMMARY: The RN CM is responsible for promoting patient-centered care by coordinating the plan of care for the patient stay, managing the length of stay, ensuring appropriate resource management and developing a safe appropriate discharge plan in collaboration with the multidisciplinary team. The RN CM facilitates the progression and transition of care using established criteria and in conjunction with the multidisciplinary team. The RN CM will coordinate activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization.

POSITION RESPONSIBILITIES:

STANDARD I Customer Service/Communication/Interpersonal Skills Strives to exceed expectations of internal and external customers: Patients, families, physicians, colleagues, visitors and vendors. Demonstrates appropriate communication skills in all interactions. Interacts with others in a spirit of teamwork and cooperation. Anticipates and provides resolution to issues based on the needs and expectations of our customers. Channels concerns appropriately through chain of command; deals with conflict appropriately, timely and privately. Treats others with respect at all times; maintains a work environment free of harassment, hostility, threats or violence.

STANDARD II Job Knowledge/Productivity/Initiative Maintains certifications, education and development appropriate for position. Completes position responsibilities by following established guidelines and protocols within the appropriate time frame. Demonstrates a thorough knowledge of work practices/responsibilities/establishing priorities and roles in emergency procedures. Demonstrates self-direction, flexibility, professional development and willingness to master new skills. Has the ability to accept and act upon suggestions for improved performance. Completes all requires orientation and annual updates as appropriate to clinical placements. Knowledgeable of standards of practice as outlined in professional practice organizations related to clinical setting.

STANDARD III Vendor/Hospital/Department Policies & Procedures Supports, implements and ensures compliance with all Vendor/Hospital and regulatory/accrediting agency standards, regulations and policies and procedures. Ensures accuracy, timeliness and completeness of documentation and work performed per Hospital policy. Utilizes appropriate resources and hospital policies as the "standard of care" for positive patient outcomes.

STANDARD IV Organizational Ethics/Improving Organizational Performance Supports Vendor and Hospital's mission, vision and values. Conduct reflects Vendor values; accepts the responsibility to act with absolute integrity, work as a unified team, learn and transfer that knowledge across the continuum, have accountability to all that we serve, and treat everyone with dignity and respect. Demonstrates compliance with the Ethics and Compliance Program, policies, directives and Code of Conduct training. Maintains privacy and confidentiality of patient, client, employees and organizational information in verbal, written and electronic form. Limit access to information on a job-related need to know basis. Complies with Vendor/Hospitals risk management program-timely/accurate occurrence reporting. Demonstrates understanding and involvement with Performance Improvement.

STANDARD V Position Specific Essential Performance Criteria Performs position specific job functions at an acceptable level with minimal direction. Primary responsibilities for a Case Manager encompass but not intended to be all-inclusive; Patient Rights Demonstrating awareness and respect for the patient/family/significant others dignity and values; identifies cultural and religious needs, emotional and language barriers, physical, cognitive, psychological and educational limitations. Knowledgeable of patient's rights, advanced directives, consents, protection of patient security, privacy and confidentiality in all aspects of care. Assessment - Collaborates with interdisciplinary team as it relates to, pain management, risk to fall, skin integrity, interventions, signs and symptoms of abuse, changes in patients condition, identification of patient needs requiring intervention of other team members, surgical procedures and end of life care needs. Assesses on an ongoing basis status and readiness for patient's discharge. Knowledgeable of documentation systems utilized to chart patient's plan of care. Care of the Patient Evaluates and revises as appropriate an interdisciplinary age-specific patient plan of care; to meet the identified patient care goals specific to discharge planning and transfer to other facilities, as appropriate for continued care. Patient/Family Education - Utilizes a collaborative and interdisciplinary process to provide ongoing teaching based on assessed learning needs, abilities, preferences and readiness. Provides patients with explanations of all plans related to care with discharge planning to ensure the patient is prepared for discharge and prevents re-admissions due to lack of education provided. Continuum of Care - Coordinate meeting patient's care needs during transition with discharge or transfer to other facilities with required forms.

STANDARD VI Age Specific Essential Performance Criteria Demonstrates the knowledge and skills necessary to provide care based on physical, psycho/social, educational safety and related criteria, appropriate to the age of the patients served in his/her assigned position. The skills and knowledge needed to provide such care may be gained through education, training or experience.

Client Details City Asheville State NC