Customer Service Representative

Customer Service Representative

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our Customer Service Representative's also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone who is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers. Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that's why it's good to be in Dacotah Territory.

Essential Functions

• World Class Customer Service
• Develop Customer Relationships
• Manages Retail Transactions
• Deposit Products and Services
• Access to Other Products and Services

Experience, Skills, and Qualifications

• The ideal candidate should possess an intermediate level of bank product knowledge, with experience in consumer deposit account opening
• Ability to recognize and act upon referral opportunities and recommend additional products/services of value to customers
• Cash handling, customer service, sales, and/or banking experience
• Excellent interpersonal skills; able to communicate both in person and over the phone
• Detail-oriented and thorough, with a focus on accuracy
• Self-motivated, with an aptitude & willingness to learn and utilize various software applications
• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business-related field preferred)

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Annual Dacotah Gear allowance
• Birthday day off
• Additional perks and benefits

Schedule: Dacotah Bank Offers a flexible work-life balance working schedule. Our working hours are Monday-Friday 8:00 am - 5:00 pm with a rotating Saturday shift schedule in Aberdeen!