Installation Team Lead

Job Description

Job Description

Reports To:

Director of Operations

Supervises: Installation Assistants/Helpers

Position Summary

The Installation Team Lead is responsible for leading installation crews in the field while actively performing high-quality window and door installations. This role serves as a working leader who sets the standard for workmanship, safety, professionalism, and customer service.

Key Responsibilities

Installation Quality & Workmanship

• Perform and oversee window and door installations in accordance with manufacturer requirements, industry standards, and Morrison Millwork installation practices.

• Inspect completed work throughout the installation process to ensure quality, accuracy, and proper functionality.
• Maintain a strong eye for detail, including alignment, reveals, level and plumb, operation, sealant, flashing, trim, hardware, and overall finished appearance.
• Identify workmanship concerns early and correct issues before they impact the customer or require service.
• Conduct quality checks at appropriate stages of installation and communicate concerns to the Installation Manager.
• Ensure installation punch list items are identified, documented, and addressed in a timely manner.
• Maintain a strong working knowledge of Morrison Millwork’s product portfolio and manufacturer-specific installation requirements.

Team Leadership & Development

• Demonstrate leadership by consistently modeling Morrison Millwork’s core values and hold team members accountable for demonstrating these values in their daily work and interactions.
• Establish clear expectations for performance, attendance, safety, and quality.
• Provide regular coaching, feedback and learning opportunities.
• Foster a positive, collaborative, and accountable team environment.

Scheduling & Job Coordination

• Work closely with the Operations Coordinator to execute the daily and weekly installation schedule.

• Communicate schedule changes, delays, jobsite conditions, and resource needs promptly to the Operations Coordinator and Installation Manager.
• Participate in the pre-installation, in-progress, and post-installation walkthroughs as needed.
• Confirm job readiness and communicate any concerns related to site conditions, materials, access, or installation requirements.

• Coordinate with the Warehouse/Delivery Team regarding materials, equipment, and jobsite needs.
• Proactively identify issues that could affect installation schedules and work with the appropriate team members to resolve them.

Customer Experience & Communication

• Represent Morrison Millwork professionally at customer and builder jobsites.

• Provide courteous, knowledgeable, and respectful service throughout the installation process.
• Work with the Sales Team and Installation Manager to resolve installation-related customer questions or concerns.
• Protect the customer’s home and jobsite by maintaining clean, organized, and professional work areas.
• Ensure post-installation service needs are accurately identified, documented, and communicated to Service Team.

Safety and Equipment

• Promote and maintain a strong culture of safety on all installation jobsites.

• Lead by example in the proper and safe use of PPE, tools, scaffolding, ladders, lifts, vehicles, and other installation equipment.
• Ensure installation team members are properly trained and authorized to operate applicable equipment and follow company safety procedures and applicable OSHA requirements.
• Inspect or verify the condition of scaffolding, lifts, ladders, and other equipment before use and report any unsafe or damaged equipment immediately.

Operational Efficiency & Process Improvement

• Identify opportunities to improve installation methods, productivity, communication, and jobsite organization.

• Share field feedback and improvement opportunities with the Installation Manager.
• Assist in developing and maintaining installation standards, checklists, and best practices.
• Identify recurring installation issues and help develop corrective actions and training to prevent recurrence.
• Stay current on manufacturer installation requirements, industry practices, tools, and installation techniques.

Core Competencies

• Strong technical knowledge of window and door installation.
• Strong leadership and team development skills.
• Exceptional attention to detail and commitment to quality workmanship.
• Ability to coach, mentor, and train installation team members.
• Strong communication and collaboration skills.
• Effective problem-solving and critical thinking.

• Strong communication and collaboration skills.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced field environment.
• Customer service mindset with a professional and courteous approach.
• Ability to read and interpret blueprints, plans, and installation instructions.
• Strong understanding of jobsite safety and OSHA requirements
• Ability to make sound decisions and take ownership of field issues.
• Demonstrates Morrison Millwork’s core values of Excellence, Collaboration, Honorable, Compassion, and Accountability in daily decisions, interactions and execution of responsibilities.

Qualifications

Required

• High School diploma or equivalent.
• 3+ years of hands-on experience installing windows and doors in residential construction or a related field.
• Demonstrated experience performing high-quality window and door installations.
• Strong written and verbal communication skills.
• Strong knowledge of window and door products, installation methods, and manufacturer requirements.
• Demonstrated ability to lead, coach, mentor or train other installation team members.
• Ability to read and interpret blueprints, construction documents, and manufacturer installation instructions.
• Strong troubleshooting and problem-solving skills.
• Valid driver’s license with an acceptable driving record.
• Ability to travel daily throughout Morrison Millwork’s service territories.
• Must pass a background check and drug screening.

Preferred

• Previous experience as a Lead Installer, Installation Team Lead, Foreman, or similar field leadership role.
• Experience installing premium or architectural window and door products.
• Experience with multiple window and door manufacturers and installation systems.
• OSHA or other construction safety training.
• Experience conducting jobsite walkthroughs, quality inspections, or punch lists.
• Experience training or mentoring installation employees.

Work Environment & Physical Requirements

• Primarily works in residential construction jobsites and field environments.
• Frequent exposure to varying weather conditions, construction materials, noise, dust, and active construction sites.
• Ability to stand, walk, bend, stoop, kneel, climb ladders, and work in various positions for extended periods.
• Ability to lift and carry up to 50 pounds regularly and heavier materials with assistance as required.
• Ability to safely operate installation tools and equipment.
• Ability to travel daily throughout Morrison Millwork’s service territories.