Customer Service Manager

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

As a Customer Service Manager, you'll lead our front-end operations and set the tone for exceptional service. You'll support and coach team members, ensure smooth and efficient checkout experiences, and handle customer concerns with professionalism and care. Whether you're assisting at the register during a rush, mentoring associates, or keeping the service area running seamlessly, you'll play a key role in creating a welcoming and positive store atmosphere.

Main responsibilities:

• Oversee daily operations of checkout and customer service desk areas.
• Lead, train, coach, and supervise front-end associates, including clerks, checkers, baggers, CSRs, and service desk staff.
• Model and promote excellent customer service behaviors-friendly, responsive, and knowledgeable interactions.
• Manage staffing levels, scheduling, associate performance reviews, and discipline when needed.
• Ensure compliance with company policies and all applicable state/local/federal laws.
• Achieve department goals for sales, labor, shrink, bag/supply costs, and customer satisfaction.
• Perform and support front-end tasks (checker, bagger, service desk) when necessary.
• Act as Manager-on-Duty when Store leadership is not present.
• Maintain a safe work environment and act quickly on any safety issues.
• Support store merchandising, organization, and overall presentation standards.

We are looking for candidates who possess the following:

• Soft skills:
  • Friendly, organized, solutions-focused
  • Strong communication and leadership
  • Calm, professional approach to customer concerns
• Competencies:
  • Ability to lead teams in a fast-paced environment
  • Strong problem-solving and decision-making
  • Solid multitasking and time-management skills
• Knowledge:
  • Retail operations and customer service best practices
  • POS and front-end processes
• Abilities:
  • Train, support, and motivate team members
  • Maintain service standards and operational efficiency
  • Step into any front-end role as needed
• Educational requirements:
  • High school diploma or equivalent preferred
  • Must be at least 18 years old
  • Retail leadership experience strongly preferred
• Travel requirements:
  • Occasional travel for training or development
• Other requirements:
  • Flexible availability including evenings, weekends, and holidays
  • Ability to work 40 hours/week
  • Comfortable standing, walking, and performing repetitive tasks

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.