Application Support Specialist

Job Title

Onsite position in the Troy District Court providing end user PC, software, and courtroom Audio Visual support and troubleshooting for Court staff and the public.

Duties

• Respond to and resolve technical issues for court staff (including judges and judicial staff).
• Ability to learn the MiFILE application, and other Court specific technologies including courtroom audio visual/recording equipment, with the aim of supporting users in their everyday use of systems.
• Examples include stepping into a courtroom to troubleshoot AV or computer issues during court proceedings or helping staff with 'How do I...' questions.
• Interface with and escalate to County IT team for advanced support.
• Position will be on-site 5 days a week at 520 W Big Beaver Road, Troy, MI, 48084.
• Full or partial remote work is NOT an option.

Interview Process

• Resource will interview with and report to District Court Administration.
• Phone screenings may be used to short-list candidates.
• An in-person interview will be conducted.
• Interviews will be scheduled as resumes are received.
• Candidate MUST PASS A BACKGROUND CHECK to be contracted.
• Except for some traffic offenses, candidates with a prior conviction will not pass the County's background check and cannot be contracted for a role working for the Judiciary.

Environment

• Court Audio Video broadcast/recording technology such as JAVS, BIS; hybrid meeting technology, such as Zoom
• Document Management System, such as Courts MiFile solution, Adobe Acrobat, Microsoft Visio, Microsoft Office Suite, SharePoint, and others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.